Associate Account Manager

🕒 il y a 6 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💼 Ingénieur d'affaires

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Talkspace

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

💼 Conseil

🏥 Santé

🛍️ eCommerce

Consulting • Healthcare • eCommerce

Talkspace est une plateforme de thérapie en ligne qui propose des soins de santé mentale accessibles grâce à des thérapeutes licenciés et des prestataires psychiatriques. Les utilisateurs peuvent participer à des séances de thérapie par texte, audio et vidéo, ainsi que recevoir une gestion de la médication si nécessaire. Talkspace vise à rendre la thérapie pratique et abordable en collaborant avec les principaux assureurs et en offrant diverses options de traitement pour les individus, les couples et les adolescents confrontés à une gamme de problèmes de santé mentale.

Description

• Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention. • Serve as the main point of contact for existing accounts, providing exceptional service and support to meet their needs. • Regularly engage with clients to understand their evolving business needs and mental health goals. • Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner engagement and resolution. • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. • Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features. • Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities. • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.

🎯 Exigences

• 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts. • Experience in B2B2C mental health-related industries is highly preferred. • Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives. • Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously. • Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making. • Results-oriented with a passion for delivering value to clients and driving business growth. • Proactive, self-motivated, and able to work independently in a fast-paced environment. • Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for those we serve.

🏖️ Avantages

• Comprehensive Medical, Dental and Vision plans coverage • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!