Special Operations Website Specialist – SpecOps

Emploi pas sur LinkedIn

🕒 il y a 20 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $65 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Team Velocity

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2005

📣 Marketing

💼 Conseil

🚘 Automobile

Marketing • Consulting • Automotive

Team Velocity est un fournisseur de pointe en technologies marketing spécialisé dans l'industrie automobile. Leur plateforme, Apollo Ads, intègre une technologie marketing intelligente qui permet aux concessionnaires automobiles de faire efficacement la publicité de leurs véhicules et d'engager les consommateurs tout au long du cycle de vie de la possession. En offrant des propositions personnalisées basées sur les paiements et des expériences en ligne sans faille, Team Velocity permet aux concessions de renforcer la fidélité client et d'augmenter les ventes, la rétention des services et les reprises.

Description

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams

🎯 Exigences

• 3+ years professional experience in digital operations, website management, automotive marketing, or related fields • Strong understanding of website platforms, digital marketing operations, and client support environments • Experience managing escalations and cross-functional coordination • Exceptional organizational and time management skills • Strong written and verbal communication abilities • Ability to prioritize effectively in a fast-paced environment • Proficiency with project management, ticketing, and communication tools • Analytical mindset with strong troubleshooting capabilities • Ability to work independently while collaborating across multiple teams • Automotive industry experience preferred but not required.

🏖️ Avantages

• medical • dental • vision • 401(k)/matching • paid vacation • wellness • quarterly bonus opportunity