Senior Engineer – Amazon Connect

Emploi pas sur LinkedIn

🕒 il y a 1 mois

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $150 000 - $175 000 / an

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

👻 Score fantôme 9%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Tech Mahindra

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

🤝 B2B

🤖 Intelligence artificielle

🔥 Financement dans la dernière année

💰 Post IPO equity en 2025-10

Consulting • B2B • Artificial Intelligence

Tech Mahindra est une entreprise multinationale de services et de conseil en informatique qui se concentre sur l'aide à la transformation et l'accélération des entreprises grâce aux technologies numériques. En s'appuyant sur sa promesse "Scale at Speed™", Tech Mahindra offre des services de conseil, de développement et de modernisation d'applications, cloud & infrastructure, services réseau, cybersécurité, analyse de données et intelligence artificielle, applications d'entreprise (SAP, Oracle, Salesforce, Microsoft), services d'ingénierie et services de processus métier. Elle dessert un large éventail de secteurs—services bancaires et financiers, communications/télécoms, fabrication, commerce de détail, santé, énergie & services publics, médias & divertissement, voyages & logistique et plus encore—et met l'accent sur des solutions, des plateformes et des partenariats axés sur l'IA pour soutenir de grands clients B2B.

Description

• Develop AWS Cloud contact center solutions from Cisco Webex/Nuance IVR to Amazon Connect with Lex NLU, voice, and web chat • Develop infrastructure as code using Terraform • Set up CI/CD pipelines for contact flow deployments • Develop Lambda functions • Manage Dev/UAT/Prod environments • Automate production deployments • Build CloudWatch monitoring and alerting for Amazon Connect instances • Support ACGR infrastructure deployment and manage environment promotion workflows • Participate in production monitoring during hyper care • Develop functional specifications, design specifications, code, unit tests, system test plans, and feature test plans • Lead development for CCaaS implementations on client projects • Own end-to-end solution development, including routing strategy, IVR design, API approach, and external data integrations • Design and maintain reusable code libraries • Advise on testing strategy and provide input into test plans • Communicate how the CCaaS platform works and how it can solve business needs • Help build client use cases, requirements, designs, and test plans • Work with customer IT Architecture teams on solution design and technology guidance • Discuss migration efforts and provide subject matter expertise for solution migration and deployment • Optimize solutions and improve processes

🎯 Exigences

• Ability to travel up to 30% • Current AWS developer certification • 3 or more years’ experience with Amazon Connect and UC environments • Experience with Terraform, AWS CDK/CloudFormation, CI/CD pipelines (CodePipeline or equivalent), CloudWatch, Amazon Connect infrastructure automation, and multi-environment deployment patterns • 7 years of overall software development and/or CCaaS development experience • Experience with software development, including design, custom and common coding using JavaScript, Python, and preferably Node.js • Experience testing real-time systems • Experience implementing AWS Cloud contact center solutions • Experience working with customer IT Architecture teams to design end-to-end solutions and provide technology guidance • Experience discussing cloud contact center migration efforts and serving as a migration and deployment Subject Matter Expert • Experience with solution optimization and process improvement using IVR and interaction routing templates • Network infrastructure experience • Experience creating and presenting technical designs to technical and non-technical stakeholders • AWS preferred • Experience leading CCaaS implementations on client projects • Hands-on experience developing contact center solutions • Experience helping build client use cases, requirements, designs, and test plans • Experience with people and team management, enterprise architecture, and technical leadership

🏖️ Avantages

• Equal Employment Opportunity employer • Reasonable accommodations available in the hiring process for applicants with disabilities • Culture of driving positive change, celebrating each moment, and empowering all to Rise

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