Senior Workforce Management Consultant

🕒 il y a 10 jours

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $160 000 - $205 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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Tech Mahindra

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

🤝 B2B

🤖 Intelligence artificielle

🔥 Financement dans la dernière année

💰 Post IPO equity en 2025-10

Consulting • B2B • Artificial Intelligence

Tech Mahindra est une entreprise multinationale de services et de conseil en informatique qui se concentre sur l'aide à la transformation et l'accélération des entreprises grâce aux technologies numériques. En s'appuyant sur sa promesse "Scale at Speed™", Tech Mahindra offre des services de conseil, de développement et de modernisation d'applications, cloud & infrastructure, services réseau, cybersécurité, analyse de données et intelligence artificielle, applications d'entreprise (SAP, Oracle, Salesforce, Microsoft), services d'ingénierie et services de processus métier. Elle dessert un large éventail de secteurs—services bancaires et financiers, communications/télécoms, fabrication, commerce de détail, santé, énergie & services publics, médias & divertissement, voyages & logistique et plus encore—et met l'accent sur des solutions, des plateformes et des partenariats axés sur l'IA pour soutenir de grands clients B2B.

Description

• Lead end-to-end Amazon Connect FCS implementation projects • Facilitate discovery sessions with business and operations teams to gather and document requirements • Analyze workforce management processes and recommend best-practice solutions • Design and configure Connect FCS solutions aligned to customer requirements • Perform hands-on system setup, configuration, testing, and deployment activities • Work collaboratively with customer teams to build solutions and transfer knowledge throughout the project lifecycle • Validate that implemented solutions meet business, operational, and reporting requirements • Develop and execute user acceptance testing (UAT) plans • Deliver administrator and end-user training sessions • Create implementation documentation, training materials, and knowledge transfer artifacts • Provide post-implementation guidance and support during stabilization periods • Act as a trusted advisor and primary customer-facing consultant throughout the engagement

🎯 Exigences

• 5 or more years’ experience working as a Workforce Management Consultant with implementation experience • 1 or more years of experience specific to Amazon Connect FCS (Forecasting, Capacity Planning and Scheduling) • 1 or more implementations with Amazon Connect FCS solutions • Experience gathering, documenting, and validating business requirements • Facilitation, communication, and stakeholder management skills • Experience delivering training and knowledge transfer to business and technical users • Ability to translate operational requirements into scalable system configurations • Ability to work Central Time or Eastern Time hours

🏖️ Avantages

• Applicants can expect to make between $160,000 to $205,000