Client Account Manager

🕒 il y a 2 mois

🌽 Illinois, Iowa, +9 états de plus – Distant

🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 32%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TeleSpecialists

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

🏥 Santé

🤝 B2B

Healthcare • B2B

TeleSpecialists est une entreprise de santé numérique fondée et détenue par des médecins, créée en 2014. Elle fournit des services spécialisés de télémédecine — principalement en neurologie et en psychiatrie — aux hôpitaux et aux systèmes de santé. Son offre comprend TeleStroke (télémédecine dédiée aux AVC), avec l’intervention rapide de spécialistes des AVC certifiés, ainsi que le suivi assuré par des télé-neurohospitalistes, l’interprétation de télé-EEG, la télépsychiatrie, le suivi en consultation externe et des services opérationnels et d’intégration associés (intégration aux dossiers médicaux électroniques, credentialing délégué, conformité SOC 2 et HITRUST). TeleSpecialists collabore avec plus de 400 hôpitaux répartis dans 32 États, a pris en charge plus de 1,5 million de patients et met l’accent sur des résultats mesurables : réduction des transferts, diminution du délai entre l’arrivée aux urgences et l’administration du traitement, réduction du temps d’attente aux urgences et maintien des revenus au sein des systèmes partenaires.

Description

• Manage a portfolio of client accounts and strengthen long-term client partnerships • Identify opportunities to grow revenue through strategic sales and cross-selling • Proactively engage client decision-makers to achieve individual and team revenue goals • Meet or exceed annual cross-sales targets using a consultative sales approach • Develop and execute account growth strategies using industry knowledge and client insights • Build relationships with key stakeholders to drive account expansion • Develop client advocates and referenceable accounts • Lead proactive renewal discussions and implement retention strategies to minimize churn • Collaborate with Sales, Finance, Quality, Medical Staff, and PSAM teams to address challenges and ensure client satisfaction • Address and resolve client issues while serving as a client advocate • Establish and monitor KPIs for client satisfaction and loyalty • Develop account management plans, relationship maps, and account health assessments • Conduct onsite visits, virtual meetings, and executive briefings • Lead internal and external stakeholder meetings at corporate, division, and facility levels • Maintain Salesforce records of account activities and follow-up commitments • Support management of large, complex system and national accounts • Execute annual or bi-annual client surveys and analyze feedback • Implement corrective actions and support continuous improvement in service delivery • Conduct market and competitor analysis to identify growth opportunities • Develop and present data-backed recommendations to senior leadership and clients

🎯 Exigences

• Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required • Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required • Proven success managing enterprise- and facility-level client relationships, including complex accounts • Demonstrated ability to achieve revenue targets and drive business growth • Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system • Consultative problem-solving skills with a client-first mindset and strong sales acumen • Exceptional relationship management, verbal and written communication, negotiation, and persuasion skills • Strong analytical skills with experience interpreting data, monitoring KPIs, and developing actionable recommendations • Strategic thinking focused on long-term account growth, client retention, and revenue expansion • Ability to influence decision-makers, build client advocacy, and drive organizational alignment • Ability to lead and collaborate across cross-functional teams to implement solutions and resolve client issues • Knowledge of complex healthcare environments, including hospitals and payer-provider settings • Understanding of the telehealth and healthcare technology industry • Ability to work effectively, remain resilient, and adapt in a fast-paced, results-driven environment • Travel is required for onsite client visits, meetings, executive briefings, and other account-management activities • Must be able to remain in a stationary position for prolonged periods, often up to 75% of the workday • Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms • Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds

🏖️ Avantages

• Medical, Dental and Vision benefits • 401k match • Paid Vacation • Leadership Training Classes • Mentorship Program • Tuition Reimbursement • Career advancement opportunities • Fun, diverse work environment • Team environment

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