Client Account Manager

🕒 il y a 2 mois

🦌 Connecticut, Maine, +8 états de plus – Distant

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 32%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TeleSpecialists

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

🏥 Santé

🤝 B2B

Healthcare • B2B

TeleSpecialists est une entreprise de santé numérique fondée et détenue par des médecins, créée en 2014. Elle fournit des services spécialisés de télémédecine — principalement en neurologie et en psychiatrie — aux hôpitaux et aux systèmes de santé. Son offre comprend TeleStroke (télémédecine dédiée aux AVC), avec l’intervention rapide de spécialistes des AVC certifiés, ainsi que le suivi assuré par des télé-neurohospitalistes, l’interprétation de télé-EEG, la télépsychiatrie, le suivi en consultation externe et des services opérationnels et d’intégration associés (intégration aux dossiers médicaux électroniques, credentialing délégué, conformité SOC 2 et HITRUST). TeleSpecialists collabore avec plus de 400 hôpitaux répartis dans 32 États, a pris en charge plus de 1,5 million de patients et met l’accent sur des résultats mesurables : réduction des transferts, diminution du délai entre l’arrivée aux urgences et l’administration du traitement, réduction du temps d’attente aux urgences et maintien des revenus au sein des systèmes partenaires.

Description

• Manage a portfolio of client accounts and strengthen long-term client partnerships • Identify opportunities to grow revenue through strategic sales and cross-selling • Proactively engage client decision-makers to achieve individual and team revenue goals • Meet or exceed annual cross-sales targets using a consultative sales approach • Develop and execute account growth strategies using industry knowledge and client insights • Build relationships with key stakeholders to drive account expansion • Develop client advocates and referenceable accounts • Lead proactive renewal discussions and solution-based negotiations • Collaborate with Sales, Finance, Quality, Medical Staff, and PSAM teams to address challenges and support renewals • Implement retention strategies to minimize churn and maximize client lifetime value • Proactively address and resolve client issues as a client advocate • Establish and monitor KPIs tracking client satisfaction and loyalty • Communicate insights and recommend data-driven actions to improve outcomes • Develop account management plans, relationship maps, and regular account health assessments • Conduct onsite visits, virtual meetings, and executive briefings • Lead internal and external stakeholder meetings at corporate, division, and facility levels • Maintain Salesforce records of account activities and follow-up commitments • Support leadership in managing large, complex system and national accounts • Contribute to key account strategies and consistent value delivery • Lead annual or bi-annual client surveys and analyze feedback • Implement corrective actions to achieve Net Promoter Score goals • Conduct market and competitor analysis to identify growth opportunities • Develop and present data-backed recommendations to senior leadership and clients • Travel for onsite client visits, meetings, executive briefings, and account-management activities

🎯 Exigences

• Must reside in the Northeast: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Pennsylvania, Delaware, or Maryland • Must be located near a major airport • Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required • Advanced degree in healthcare operations, management, financial planning, healthcare policy, or a related field preferred • Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required • Proven success managing enterprise- and facility-level client relationships, including complex accounts • Demonstrated ability to achieve revenue targets and drive business growth • Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system • Certified Account Manager (CAM), Project Management Professional (PMP), or equivalent certification preferred • Consultative problem-solving skills with a client-first mindset and strong sales acumen • Exceptional relationship management, verbal and written communication, negotiation, and persuasion skills • Strong analytical skills with experience interpreting data, monitoring KPIs, and developing actionable recommendations • Strategic thinking focused on long-term account growth, client retention, and revenue expansion • Ability to influence decision-makers, build client advocacy, and drive organizational alignment • Ability to lead and collaborate across cross-functional teams to implement solutions and resolve client issues • Knowledge of complex healthcare environments, including hospitals and payer-provider settings • Understanding of the telehealth and healthcare technology industry • Ability to work effectively, remain resilient, and adapt in a fast-paced, results-driven environment • Ability to travel for onsite client visits, meetings, executive briefings, and other account-management activities • Must be able to remain in a stationary position for prolonged periods, often up to 75% of the workday • Must be able to operate a computer and office productivity machinery • Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms • Occasionally move or transport office supplies, files, or equipment weighing up to 25 pounds • Requires close visual acuity for data preparation, analysis, transcription, and extended computer-monitor viewing

🏖️ Avantages

• A great culture with a team environment • A fun, diverse work environment • Career advancement opportunities • Medical, Dental and Vision benefits • 401k match • Paid Vacation • Leadership Training Classes • Mentorship Program • Tuition Reimbursement

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