Client Success Manager – Operations

il y a 24 jours

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Tharp Ventures

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Wellness • eCommerce • B2C

Tharp Ventures est un partenaire opérationnel de marketing qui aide les marques centrées sur le bien-être à accroître leur chiffre d'affaires grâce aux médias payants, au marketing de marque, à l'optimisation du taux de conversion et aux emails & SMS propulsés par Klaviyo. Ils offrent un service de marketing digital complet incluant la création de publicités, l'optimisation de site web et de pages de destination, la production vidéo, la segmentation et l'automatisation, le test A/B et heatmap, et des services de partenariat à long terme axés sur la montée en puissance des revenus directs aux consommateurs et la valeur à vie du client.

1 - 10 employés

🧘 Bien-être

🛍️ eCommerce

👥 B2C

Description

• **What You’ll Own** • **Client Success** • - Serve as the main point of contact for our portfolio of clients. • - Be able to run client calls, recap next steps, and ensure deliverables are clear. • - Anticipate client needs and communicate proactively. • **Operations & Fulfillment** • - Oversee ClickUp boards, task timelines, and dependencies. • - Run internal ops syncs with the creative, email, and media teams. • - Manage workflow handoffs between departments — nothing slips through the cracks. • - QA deliverables before they reach the client. • **Systems & Optimization** • - Audit existing workflows and build SOPs for recurring tasks. • - Identify inefficiencies and create automations (Slack alerts, ClickUp templates, etc.). • - Contribute to building Tharp Ventures’ “Marketing Operating System.”

🎯 Exigences

• **You’re Right for This Role If…** • - You’ve worked at a digital marketing agency before (2–5 years minimum) • - Ideally, you enjoy agency life but are seeking higher-tier accounts to work on • - You’re fluent in performance marketing language (CTR, CPA, ROAS, CAC, MER, etc.). • - You’re *obsessively organized* — the type who color-codes ClickUp views for fun. • - You're ahead of the curve on AI-system build out (think N8N -> Airtable) • - You’re calm under pressure, diplomatic with clients, and love bringing clarity. • - You get dopamine from follow-through — closing loops is your superpower. • - You can think 3 steps ahead and prevent fires before they start. • **Tools You’ll Live In** • - ClickUp • - Slack • - Google Workspace • - Figma (light use for reviewing creative) • - Notion • - Loom • - And then help us build our new Airtable database for creative 🥲

🏖️ Avantages

• **Compensation & Benefits** • - **$4,500–$5,500/month USD** (depending on experience) • - Fully remote (EST/CST time zone preferred) • - Performance-based growth potential • - Opportunity to grow into Head of Operations as we scale • - Recurring revenue share if you choose to refer any clients into our collective ecosystem