Engineer II, Field Service

Emploi pas sur LinkedIn

🕒 il y a 7 jours

☕ Washington – Distant

☕ Washington – Remote

💵 $31 - $50 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👷🏻‍♀️ Ingénieur

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Thermo Fisher Scientific

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1956

🧬 Biotechnologie

💊 Pharmaceutique

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific est le leader mondial dans le service aux sciences, avec un chiffre d'affaires annuel de plus de 40 milliards de dollars. Leur mission est de permettre à leurs clients de rendre le monde plus sain, plus propre et plus sûr en soutenant la recherche en sciences de la vie, en résolvant des défis analytiques complexes, en augmentant la productivité des laboratoires et en améliorant la santé des patients grâce aux diagnostics et au développement de thérapies révolutionnaires. Avec une équipe mondiale, ils offrent des technologies innovantes et des services pharmaceutiques à travers des marques telles que Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon et PPD.

Description

• Delivers advanced technical service, troubleshooting, maintenance, and customer support for laboratory instrumentation and integrated systems within assigned customer accounts • Serves as a trusted technical advisor focused on maximizing instrument uptime, operational efficiency, and customer satisfaction through installations, repairs, preventative maintenance, calibrations, validations, and customer training • Diagnoses and resolves complex hardware, software, electrical, mechanical, and application-related issues • Delivers exceptional customer service while serving as a trusted technical advisor within assigned customer accounts • Builds strong customer relationships through proactive communication, responsiveness, and understanding of customer workflows and operational needs • Provides customer training and operational guidance on instrument functionality, system performance, and best practices • Maintains accurate and timely service documentation, reports, and records within service management systems • Collaborates with Sales, Applications, Service Management, and other cross-functional teams to resolve customer issues and support business objectives • Ensures compliance with company quality standards, safety procedures, regulatory requirements, and service policies • Independently manages service priorities, scheduling, territory coverage, and customer commitments within a dynamic field environment • Supports escalation management and contributes to continuous improvement initiatives that enhance service delivery and customer satisfaction

🎯 Exigences

• Bachelor’s degree in Biological Sciences, Engineering, or a related technical field required • Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation • Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level • Excellent customer service, communication, interpersonal, and relationship management skills • Strong organizational, time management, and problem-solving abilities • Ability to independently manage priorities and work effectively in a fast-paced field environment • Proficiency with Microsoft Office Suite and service management software platforms • Ability to read and interpret technical documentation, schematics, and service manuals • Demonstrated commitment to safety protocols, quality standards, and regulatory compliance • Valid driver’s license and ability to travel extensively within assigned territory.

🏖️ Avantages

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount