Field Service Engineer – TEA

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏖️ New Jersey, New York – Distant

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $31 - $42 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Thermo Fisher Scientific

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1956

🏥 Santé

📦 Logistique

🏭 Fabrication

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific est le leader mondial dans le service aux sciences, avec un chiffre d'affaires annuel de plus de 40 milliards de dollars. Leur mission est de permettre à leurs clients de rendre le monde plus sain, plus propre et plus sûr en soutenant la recherche en sciences de la vie, en résolvant des défis analytiques complexes, en augmentant la productivité des laboratoires et en améliorant la santé des patients grâce aux diagnostics et au développement de thérapies révolutionnaires. Avec une équipe mondiale, ils offrent des technologies innovantes et des services pharmaceutiques à travers des marques telles que Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon et PPD.

Description

• Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites. • Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance. • Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals. • Train and support customers on equipment operation, maintenance practices, and basic troubleshooting. • Accurately document field service activities, including installation report and service work report, and submit timely through the required system. • Assist Commercial Teams with technical information, training, and demonstrations. • Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams. • Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

🎯 Exigences

• Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree with no prior experience required • Hands-on technical experience installing, troubleshooting, and repairing complex analytical, scientific, laboratory, or related technical equipment • Experience documenting service activities, preparing detailed reports, and using service management software • Demonstrated success meeting customer satisfaction goals and supporting customers in technical environments • Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component level • Ability to read and interpret technical documentation and schematics • Ability to effectively train and support customers on equipment operation • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities, with the ability to work independently in a field-based environment • Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment • Proficiency with Microsoft Office suite and service management software • Physical ability to lift up to 50 lbs. and work in various laboratory environments • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Valid driver's license.

🏖️ Avantages

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount