Licensed Customer Success Representative

🕒 il y a 4 mois

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Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Thimble

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

💳 Fintech

B2B • Fintech • Insurance

Thimble est une entreprise spécialisée dans la fourniture de solutions d'assurance flexibles, abordables et rapides, adaptées aux petites entreprises et aux professionnels indépendants. Grâce à son application et sa plateforme en ligne, Thimble propose divers produits d'assurance incluant la responsabilité civile générale, la responsabilité professionnelle, les biens commerciaux, et l'assurance cyber, entre autres. Les services de l'entreprise s'adressent à une large gamme de secteurs tels que la construction, le commerce de détail, le fitness, la photographie, la beauté et bien plus encore, en offrant des polices ajustables pour une durée allant d'une heure à un an. Thimble met l'accent sur la simplicité et la commodité, permettant aux clients d'obtenir, de modifier ou d'annuler facilement une assurance selon l'évolution de leurs besoins professionnels. En tant que filiale de Arch Capital Group Ltd. , Thimble bénéficie du soutien d'une assurance hautement cotée et a vendu à ce jour plus de 100 000 polices. Son approche innovante répond aux exigences des environnements des petites entreprises dynamiques, offrant une couverture d'assurance rapide et fiable.

Description

• Assist new and existing customers through all of their inquiries and help them find a resolution to any questions or issues they may have. • Help increase conversion by bringing valued product and insurance knowledge to the purchase experience for new customers. • Work with internal teams by providing customer success feedback and user experience data. • Aid existing customers with policy modifications and examine coverage options. • Meet defined Service Level Agreements for assisting new and existing customers with service requests. • Provide excellent customer support and assistance via email, chat, and phone. • Dedicated to helping the customer succeed at all costs; you are the front line between the customer and Thimble - we want to leave a positive impression and develop a relationship that keeps the customer happy. • Assist with side projects as needed for the insurance and product teams.

🎯 Exigences

• An active Property & Casualty Insurance license is required • Small commercial business insurance experience highly preferred • Experience in a fast-paced, high-volume support environment • Flexible and willing to work with all teams in the company to meet our values • Excellent written and oral communication skills • Highly organized with ruthless attention to detail • Ability to adapt to changes and learn quickly • Bachelor’s degree preferred

🏖️ Avantages

• Fully remote company • Thimble Fridays! (out of office at 12:00pm local time) • Comprehensive health, vision, and dental coverage • 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%) • PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time • Parental Leave: 100% paid 12 weeks + 2 weeks gradual return • Computer choice of Mac or PC • Work from home setup reimbursement • Monthly co-working space and/or child care reimbursement • Monthly ClassPass credit • Quarterly wellness reimbursement • Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate • Virtual events, happy hours, trivia, and fun!