Manager, Product Success – CoCounsel Legal

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🗽 New York, Michigan, +2 états de plus – Distant

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $147 000 - $273 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Thomson Reuters

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2008

💼 Conseil

⚖️ Juridique

🛡️ Assurance

Consulting • Legal • Insurance

Thomson Reuters est une entreprise mondiale de contenu et de technologie qui fournit aux professionnels des solutions fiables et précises dans les secteurs juridiques, fiscaux et comptables, du commerce international et de la gestion des risques. L'entreprise propose une gamme de produits incluant des outils de recherche juridique, des logiciels de préparation fiscale, des solutions de conformité et de régulation, ainsi que des services média tels que Reuters pour les nouvelles mondiales. Avec des investissements significatifs dans l'IA générative, Thomson Reuters continue d'innover pour aider les professionnels à optimiser leurs flux de travail et améliorer leur prise de décision. Leurs plateformes desservent diverses industries telles que les cabinets d'avocats, les entreprises, les professionnels de la fiscalité, et les organisations médiatiques, en fournissant des outils essentiels qui combinent une technologie puissante avec un contenu d'expert approfondi.

Description

• lead a team of Product Success Managers with customers across the CoCounsel Legal suite • directly own a focused portfolio of enterprise and strategic customers • coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • be a deep product expert on the AI enabled CoCounsel suite of products • deliver all aspects of the customer success motion to assigned customers • co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships • develop enablement for customers in partnership to serve our digital strategy • build and present business plans, report on market and competitor activities • represent Customer Success in cross-functional meetings

🎯 Exigences

• 3+ years leading or managing Customer Success teams (SaaS preferred) • experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus • demonstrated passion for developing people and building high-performing teams • proven track record driving retention, adoption, and expansion with enterprise or strategic accounts • hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) • prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred • understanding of legal workflows, terminology, and common challenges • functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis • strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins • strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving • demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable • Bachelor’s degree required; master’s degree or J.D. is a plus • Ability to travel 25%

🏖️ Avantages

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities • flexible work arrangements, including work from anywhere for up to 8 weeks per year • comprehensive benefit plans to include flexible vacation • two company-wide Mental Health Days off • access to the Headspace app • retirement savings • tuition reimbursement • employee incentive programs • resources for mental, physical, and financial wellbeing