Senior Software Engineer – Care Experience

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

🦅 Parrain de Visa H1B

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Toast

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2013

🍽️ Alimentation et boissons

💼 Conseil

📦 Logistique

Food & Beverage • Consulting • Logistics

Toast est une entreprise technologique spécialisée dans la fourniture de solutions logicielles et matérielles intégrées pour l'industrie de la restauration. Leurs offres incluent une plateforme complète de gestion de restaurant comprenant des systèmes de point de vente (PDV), le traitement des paiements, la commande en ligne, la gestion des salaires, et divers outils opérationnels conçus pour optimiser les opérations des restaurants. La plateforme de Toast est adaptée aux besoins de divers types de restaurants, y compris les services rapides, les services complets, les fast casual, les restaurants gastronomiques, les cafés et les food trucks. Ils fournissent également des ressources telles que des analyses de l'industrie et du matériel éducatif pour soutenir la réussite des restaurants.

Description

• Design, build, and operate core components of our Support Technology platforms, delivering scalable solutions with meaningful impact across customer-facing support experiences and agent tooling. • Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels. • Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions. • Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions. • Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs • Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs. • Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

🎯 Exigences

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. • Experience designing and operating APIs and services that support customer-facing or internal tools. • Proficient with AI tooling such as Cursor, Claude, and MCP servers • Proven ability to own complex features or projects end-to-end, from design through production and iteration. • Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence. • Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners. • Focused on delivering positive impact for Toast customers.

🏖️ Avantages

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits