Inbound Sales Representative

🕒 il y a 11 jours

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Transcat

Site WebLinkedInTous les Emplois

501 - 1000 employés

🔬 Science

⚕️ Assurance santé

Science • Healthcare Insurance • Manufacturing

Transcat est un leader dans le secteur des services d'étalonnage rapides, de haute qualité et accrédités, avec des laboratoires répartis à travers l'Amérique du Nord. Ils offrent une gamme complète d'équipements de test et de mesure, neufs et rénovés, ainsi que des services d'étalonnage et de validation qui garantissent que les instruments sont prêts à l'emploi. Transcat est reconnu pour son engagement envers la qualité et la confiance des clients, au service de divers secteurs, y compris les sciences de la vie, la fabrication et le gouvernement.

Description

• Sells products and calibration services to business and industrial establishments or individuals over the telephone • Answers and responds to customer inquiries regarding any issue including billing or expediting orders. • Meets activity goals and sales objectives • Primary focus is to handle inbound sales calls, emails and Chats for product and calibration sales. • Skills required would be the ability to cross sell stock calibration, repair services and accessories as well as assist customers with customer service issues. • Handles inbound calls, emails and Chat to close orders and increase customer loyalty. • Builds and maintains customer’s relationships by offering a consultative approach. • Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps. • Cultivates sales call opportunities in order to generate incremental business. • Asks probing questions to understand customer requirements and quotes appropriate product and services to meet the customer’s needs. • Prepares product and calibration quotes and orders. • Demonstrates ability and proficiency to upsell and increase average order size (dollar amount). • Provides technical product support to the customer and involves applicable marketing and/or vendors to determine specifications needed for the customer’s applications. • Overcomes technical and business objections of prospective customers and assists the sales process to close. • Estimates date of delivery to customer, based on knowledge of Transcat’s inventory levels and vendor delivery schedules. • Investigates and resolves customer problems with deliveries. • Complies with all mandatory call requirements including data hygiene of contact information both in D&W and the CRM system. • Pass on lead referrals to outbound and field sales group, and effectively communicate with all necessary parties to further penetrate market share. • Accurately enters new customer data and other sales data for current customers into computer database. • Perform contract review with customers. • Provide exceptional customer service to both internal and external customers. • Always establish and maintain professional telephone etiquette for incoming and outgoing calls.

🎯 Exigences

• Valid driver’s license & clean driving record • Must be detail oriented • Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

🏖️ Avantages

• Competitive compensation and benefits, including paid time off • health insurance • tuition reimbursement • retirement • stock purchase plan • MORE!