Account Manager

🕒 il y a 7 jours

🌽 Illinois, Iowa, +3 états de plus – Distant

🌽 Illinois – Remote 🌾 Iowa – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $80 000 - $95 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Transfr

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

🥽 RA/RV

📚 Éducation

🤝 B2B

💰 €40 000 000 Series C - Transfr en 2023-09

AR/VR • Education • B2B

Transfr est une entreprise qui développe des solutions immersives de découverte de carrières et de formation professionnelle basées sur la réalité virtuelle (VR) pour aider les étudiants, les demandeurs d'emploi et les travailleurs à découvrir et à se préparer à des carrières rémunératrices. Leurs produits incluent Transfr Trek (application web de découverte de carrières avec plus de 50 simulations VR et plus de 150 carrières) et Transfr Train (plus de 330 simulations de formation VR conformes aux normes de sécurité et industrielles américaines) utilisées par les établissements de K-12, l'enseignement supérieur, les conseils de développement de la main-d'œuvre, les ONG et les employeurs. Transfr se concentre sur les parcours de la salle de classe à la carrière, les partenariats de la main-d'œuvre et les résultats d'apprentissage mesurables grâce aux simulations XR et une plateforme web associée.

Description

• Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn. • Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth. • Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities. • Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities. • Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs). • Identify customer risks proactively and collaborate cross-functionally to implement retention strategies. • Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes. • Navigate complex, multi-stakeholder customer environments and manage executive-level relationships. • Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce. • Provide timely and precise weekly, monthly, and quarterly forecasts to leadership. • Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience. • Continuously improve renewal and expansion processes to drive operational efficiency and consistency.

🎯 Exigences

• 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry • Proven track record of meeting or exceeding renewal, retention, and upsell targets. • Strong consultative selling, negotiation, and relationship management skills. • Experience engaging with executive and C-level stakeholders. • Strong organizational skills with exceptional attention to detail. • Experience managing cross-functional projects under tight deadlines in fast-paced environments. • Proficiency with Salesforce or similar CRM platforms. • Ability and willingness to travel domestically up to 60%.

🏖️ Avantages

• Medical, dental, and vision insurance • Annual professional development budget for each employee • 401(k) savings plan • Life, AD&D, and disability insurance coverage • Company-provided laptop and other necessary equipment • Paid time off (PTO) to support work-life balance • Paid company holidays • Company-paid parental leave • Flexible work arrangements in a remote-first environment with employees across the U.S.