Customer Success Manager – Agency Partnerships

🕒 il y a 2 jours

🏄 California – Distant

🏄 California – Remote

💵 $100 000 - $115 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Triple Whale 🐳

Site WebLinkedInTous les Emplois

51 - 200 employés

🛍️ eCommerce

☁️ SaaS

🤖 Intelligence artificielle

eCommerce • SaaS • Artificial Intelligence

Triple Whale est une plateforme d'intelligence assistée par agents, conçue pour les marques de commerce électronique, offrant des solutions basées sur l'IA qui simplifient l'analyse des données et optimisent les stratégies marketing. Grâce à des fonctionnalités telles que les Moby Agents, la plateforme automatise les analyses complexes et fournit des informations en temps réel pour accélérer l'acquisition, la rétention et les conversions de clients tout en maximisant l'efficacité des dépenses publicitaires. Plébiscitée par des milliers de marques, Triple Whale vise à simplifier le processus de prise de décision et à stimuler une croissance durable pour ses utilisateurs.

Description

• Proactive support to agency technical inquiries and problems via Slack, Support chat, and email • Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks • Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients • Revenue and renewal forecasting for agency-managed accounts • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Lead and present at agency meetings, both in-person and over video conference • Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Triple Whale Customer experience

🎯 Exigences

• Previous experience servicing customers in the ecomm space, highly preferred from a SaaS or agency environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development