Business Operations Manager

🕒 il y a 18 jours

🌐 Émirats arabes unis (EAU), Philippines, +4 autres pays – Distant

🇦🇪 Émirats arabes unis (EAU) – Télétravail 🇵🇭 Philippines – Télétravail 🇪🇸 Espagne – Télétravail 🇵🇹 Portugal – Télétravail 🇫🇷 France – Télétravail 🇧🇪 Belgique – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

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Trivium Group

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

📣 Marketing

💼 Conseil

🛍️ eCommerce

Marketing • Consulting • eCommerce

Trivium Group est une agence de marketing à service complet orientée sur Amazon qui aide les marques de consommation à développer leurs activités de manière rentable sur Amazon et les marketplaces associées. Ils sont spécialisés dans la gestion de comptes Amazon, la publicité PPC, la gestion de campagnes DSP, l'optimisation créative (contenu A+, images, rédaction) et le support TikTok Shop, avec une approche axée sur le profit et une vaste expérience dans les biens de consommation courante, la santé et le bien-être, et les compléments alimentaires. Trivium combine des analyses basées sur les données, des stratégies sur mesure et une supervision attentive par des stratèges pour améliorer les conversions, réduire les coûts publicitaires et stimuler la croissance à long terme des marques vendant sur les marketplaces de commerce électronique.

Description

• Own inventory tracking, demand forecasting, and reorder cycles — preventing both stockouts and overstock • Manage supplier and manufacturer relationships (including China-based partners) and hold them to lead times and quality • Coordinate freight and shipment timelines across the China → US pipeline; navigate customs, duties, and tariffs • Manage 3PL relationships and monitor SLAs • Continuously optimize supply chain cost, speed, and reliability • Build and maintain operational dashboards and KPI trackers so performance is always visible • Document SOPs and job scorecards for every role and process in Notion — zero reliance on tribal knowledge • Audit workflows, kill bottlenecks, and use AI tools to automate repetitive work • Serve as the day-to-day point of contact for the team • Run weekly standups and structured 1:1s; track performance against role-based scorecards • Lead monthly/quarterly reviews, underperformance conversations, and PIPs when needed • Process contractor and team payments accurately and on time • Build a culture of ownership and accountability • Run the hiring pipeline when roles open (posting, screening, assessments, scheduling) • Maintain current job descriptions and scorecards; build structured onboarding so new hires ramp fast • Track recurring operational spend (tools, subscriptions, vendors) and flag anomalies • Deliver a monthly OPEX summary with insights and budget vs. actuals • Support data-driven operational decisions

🎯 Exigences

• 2+ years in Operations or Project Management within e-commerce or DTC • Hands-on supply chain experience: inventory, 3PL, freight, forecasting (required) • Advanced Notion and/or ClickUp user (required) • Uses AI tools daily to build systems and automate workflows • Experience managing remote teams across time zones • Comfortable reading and interpreting basic financial reports • Experience managing hiring pipelines • **Preferred** • Direct experience operating across China and US markets (sourcing, manufacturing, cross-border logistics) • Scaling a DTC brand from early growth into structured operations • Building KPI dashboards and operational scorecards • Multi-vendor, multi-channel supply chain exposure • Implementing AI-driven automation

🏖️ Avantages

• What Success Looks Like • *First 30 Days* — Full audit of systems, tools, team, and supply chain complete; met 1:1 with every team member; owning weekly standups and 1:1 cadence; accountability tracking live; took over contractor/team payments; full grasp of inventory levels and reorder cycles. • *First 60 Days* — 100% of roles documented with SOPs and scorecards in Notion; KPI tracking fully operational; supply chain forecasting model implemented; first OPEX summary delivered; at least 2 AI-driven process improvements live; managed at least one hiring process (if applicable). • *First 90 Days* — Day-to-day operations running without bottlenecks; 100% SOP coverage so any role can be backfilled seamlessly; KPIs consistently tracked and improving; accountability culture established; at least one new hire onboarded via structured onboarding; trusted to make operational decisions autonomously.