Account Manager, Customer Growth

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 33%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TrustFlight

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📦 Logistique

🏭 Fabrication

Consulting • Logistics • Manufacturing

TrustFlight est un leader numérique dans les services aéronautiques, offrant une gamme complète de produits conçus pour améliorer la sécurité, l'efficacité et la conformité dans l'industrie aéronautique. L'entreprise propose des outils intuitifs pour la gestion des opérations aériennes, y compris Tech Log, SMS/QMS et MEL Manager, qui facilitent les flux de travail sans papier et l'accès aux données en temps réel. Les solutions de TrustFlight sont utilisées par des compagnies aériennes, des opérateurs, des MRO, des régulateurs et des aéroports à l'échelle mondiale, garantissant la conformité et la supervision opérationnelle. Avec une équipe d'experts en aviation et en logiciels, TrustFlight soutient ses clients avec des services tels que la gestion d'actifs de flotte, la gestion de la navigabilité continue et la publication de documents.

Description

• Own a defined portfolio of TrustFlight accounts from contract signature through to renewal and beyond, serving as the primary commercial and relationship contact for each account. • Manage renewals proactively: understand each account’s contract timeline, anticipate risk early, and ensure the commercial conversation is never a surprise. • Identify and develop expansion opportunities within existing accounts, additional products, increased user seats, services engagements, and work with internal teams to bring those conversations to close. • Conduct regular, structured business reviews with key stakeholders, typically Directors of Safety, Heads of Compliance, Quality Managers, Continuing Airworthiness Managers, and VP Operations, focusing on adoption, outcomes, and the client’s evolving priorities. • Monitor account health: track product adoption, identify early signals of dissatisfaction or underutilisation, and intervene proactively before risk becomes churn. • Develop a deep understanding of each customer’s operational context, their regulatory environment, their internal workflows, their strategic priorities, so that TrustFlight’s roadmap and portfolio are always connected to what matters to them. • Collaborate closely with the AE team on expansion opportunities that require new business development skills, and with Product and Services teams to ensure customers are deriving maximum value from what they’ve bought. • Build multi-threaded relationships within accounts, not just with the primary contact, but across safety, operations, compliance, IT, and leadership, so that the relationship is resilient to personnel changes. • Maintain accurate account records, renewal forecasts, and expansion pipeline in HubSpot, with clear visibility at every stage. • Represent TrustFlight at industry events and support customers in sharing their success stories with the wider aviation community. • Travel regularly to client sites and industry events to maintain strong customer relationships.

🎯 Exigences

• A proven track record in an account management, customer success, or renewal sales role with measurable commercial outcomes, renewal rates, NRR improvement, or expansion ARR, working with upper mid-market and enterprise customers. • The ability to build trusted, multi-threaded relationships within complex organisations, across operational, technical, and executive stakeholders. • Strong commercial instincts: the ability to identify expansion opportunity, build a business case, and have the conversation at the right moment with the right person. • High learning agility and intellectual curiosity, the TrustFlight portfolio is broad and the industry is specialised; you will need to invest in building knowledge and you’ll have our full support in doing so. • A highly collaborative working style, this role depends on close partnership with AEs, Marketing, Product, and Services teams. • The gravitas to maintain credibility with experienced aviation professionals, safety directors, accountable managers, quality leads, over a multi-year relationship. • Proactive communication habits: customers should never be surprised by a renewal conversation, a change in product, or a shift in account status. • Excellent written and verbal communication in English; additional language skills are a plus. • Willingness to travel to client sites and industry events.

🏖️ Avantages

• Competitive compensation: We place huge importance on the contribution and experience you bring to the team. The actual compensation will be based on skills, qualifications, relevant experience, and work location. • Health & Wellness: Comprehensive health benefits package including life assurance and private health insurance. • Generous time off, plus an extra day off to celebrate your birthday. • Professional Growth: As a fast-growing company, we offer incredible opportunities for career advancement and skill development. • Invest in Your Future: Take advantage of our company contribution to pension.