Director of Account Management

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Trustwell

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2023

🍽️ Alimentation et boissons

🏥 Santé

📦 Logistique

Food & Beverage • Healthcare • Logistics

Trustwell est une entreprise de logiciels et de services qui propose des solutions de conformité, de traçabilité, de formulation d'étiquettes et de gestion de la qualité pour les industries alimentaires et des compléments. Sa plateforme Trustwell Connect (qui combine les produits Genesis et FoodLogiQ) offre des outils SaaS pour la formulation nutritionnelle et de recettes, l'étiquetage réglementaire, la conformité des fournisseurs, la traçabilité de la chaîne d'approvisionnement, la gestion des rappels, et un assistant réglementaire IA (AskReg). Trustwell sert les fabricants de produits alimentaires, les détaillants, les restaurants, les distributeurs et les fabricants de compléments pour les aider à répondre aux exigences réglementaires, accélérer le développement de produits et améliorer la transparence de la chaîne d'approvisionnement.

Description

• As the Director of Account Management, you will be responsible for the retention, growth, and overall satisfaction of Trustwell's customer portfolio across SMB, Mid-Market, and Enterprise Accounts. • This role leads both the Account Management team, responsible for renewals and expansion opportunities, and the Key Account Management team, responsible for developing executive-level relationships and driving renewal, upsell, and cross-sell strategies within Trustwell's most strategic customers. • You will play a critical role in building strong client partnerships, maximizing customer value, and driving revenue growth through customer retention and expansion. • Lead, coach, and mentor the account management team to consistently achieve renewal and growth goals, while fostering a culture where customer retention and expansion are always top priorities. • Own renewal, retention, upsell, and cross-sell performance across the account portfolio, with accountability for achieving revenue retention and expansion targets. • Conduct regular portfolio reviews with Account Managers and Key Account Managers to assess renewal risk, validate forecasts, identify expansion opportunities, and ensure execution. • Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a unified approach to customer success. • Drive operational excellence across the account management organization through consistent use of CRM, customer success platforms, account planning processes, and performance reporting.

🎯 Exigences

• Proven experience in account management or a similar role, preferably in the food safety or related industry. • Strong leadership skills with a track record of building and managing high-performing teams. • Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders. • Analytical mindset with the ability to interpret customer data and trends. • Strategic thinking and the ability to develop and execute effective account management strategies. • Strong understanding of SaaS customer lifecycle management and revenue metrics (e.g., NRR, CAC, LTV). • Demonstrated success managing complex customer relationships and growing revenue in a fast-paced SaaS environment. • Experience using CRM, customer success platforms, and data tools to manage accounts and forecast revenue. • Exceptional organizational skills and attention to detail, with the ability to manage a complex portfolio of renewals, expansion opportunities, and customer risks. • Proven ability to manage revenue forecasts and deliver predictable retention and expansion results through disciplined portfolio management.

🏖️ Avantages

• Full healthcare benefits, including medical, dental, and vision. • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive Compensation + Bonus! • Excellent culture, growth opportunities, plus much more...