Account Executive – Digital Sales, CCaaS

🕒 il y a 1 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $135 000 - $170 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🧑‍💼 Ingénieur d'affaires

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📣 Marketing

🤖 Intelligence artificielle

Consulting • Marketing • Artificial Intelligence

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Drive new business growth across CCaaS and Customer Experience solutions portfolio • Identify, develop, and close new logo opportunities within enterprise and upper mid-market organizations • Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions • Develop and execute strategic account plans • Prospect and create pipeline through outbound business development activities • Engage executive stakeholders • Lead complex sales cycles from initial discovery through contract negotiation • Collaborate with Solution Architects and Partner teams • Manage sales opportunities, forecasting, and pipeline activity within CRM systems • Respond to RFPs and present solutions to executive audiences • Consistently achieve or exceed annual revenue and quota targets.

🎯 Exigences

• 10+ years of mid market to enterprise level consultative solution-selling experience • 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology • Proven success generating net-new business opportunities and closing complex enterprise deals • Demonstrated track record achieving or exceeding sales quotas • Experience managing multi-stakeholder sales processes with enterprise organizations • Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies • Ability to engage executive decision-makers and influence business outcomes • Experience coordinating cross-functional teams throughout the sales process • Strong presentation, negotiation, communication, and relationship-building skills.

🏖️ Avantages

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.