Principal Consultant, Cloud Engineer

🕒 il y a 6 mois

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🤖 Intelligence artificielle

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients • Decompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasks • Demonstrate a consistent capability for successful project leadership, including both on- and off-shore resources • Proactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadership • Assist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making • Design and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations

🎯 Exigences

• 3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project • 5+ years’ experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking • 5+ years’ experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage • 4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-haves • Ability to present to clients in a business-focused, impactful, and persuasive manner • Proven ability to lead projects including both on- and off-shore resources