Principal Consultant

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🔴 Expert

💼 Consultant

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📣 Marketing

🤖 Intelligence artificielle

Consulting • Marketing • Artificial Intelligence

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels • Build and deploy serverless integrations using AWS Lambda, API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform • Connect Amazon Connect to backend systems including Pega CRM and internal APIs • Implement infrastructure as code for repeatable, CI/CD-driven deployments across environments • Support country go-live rollouts and configure Amazon Connect for scaling from pilot to 80+ countries and 40+ languages • Contribute to workforce management delivery, including forecasting, scheduling, capacity planning, and reporting integrations • Participate in sprint ceremonies and provide technical input to architecture decisions • Communicate progress to project and programme managers • Create technical documentation, runbooks, deployment guides, and knowledge-transfer materials • Partner with client technical teams and business stakeholders in design workshops and solution reviews • Take ownership of technical delivery within the assigned workstream and contribute to the broader programme

🎯 Exigences

• Bachelor's degree in Computer Science, Engineering, or equivalent professional experience • 5+ years of hands-on software development or cloud engineering experience • Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support • Proficiency in Python or Node.js with production deployment experience • Experience with AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, CloudFormation, or Terraform • Hands-on experience with REST API development and integration of contact centre platforms with CRM/backend systems • Experience with CI/CD pipelines, Git, and infrastructure as code • Ability to work effectively within cross-functional Agile teams in a complex enterprise environment • Permanent right to work in the United Kingdom; sponsorship is not available • Preferred: Amazon Connect contact flows, Contact Lens, Lex integration, and telephony/number porting • Preferred: AWS Solutions Architect Associate or Professional certification • Preferred: WFM solutions, multi-language/multi-country enterprise deployments, AWS Professional Services/system integrators/specialist contact-centre consultancies, Pega CRM or Salesforce Service Cloud Voice, and regulated-environment experience

🏖️ Avantages

• Annual incentive program eligibility • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Flexible time off (FTO) • Wellness time off • Opportunities to work across voice, digital, AI, automation, and analytics technologies • Collaboration with AWS specialists and enterprise architects • Opportunities to deliver customer experience solutions at global scale