Senior Consultant, NICE CXone

🕒 il y a 2 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $120 000 - $140 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🤖 Intelligence artificielle

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. • Exercises wide latitude in determining objectives and approaches to engagements. • Influences client leadership to establish overall business relationship and engagement strategy. • Works on issues that impact design/selling success, future concepts, and product offerings. • Ability to mentor Software Engineers • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET • Design and present projects to improve current process and overall platform. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Work with system analysis and project management for the successful completion of a project.

🎯 Exigences

• Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies • Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience

🏖️ Avantages

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.