Customer Success Associate – Life Sciences

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Turquoise Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2020

☁️ SaaS

🤝 B2B

📋 Conformité

💰 €30 000 000 Series B - Turquoise Health en 2024-01

SaaS • B2B • Compliance

Turquoise Health est une plateforme de transparence en soins de santé et une entreprise de SaaS qui agrège, normalise et publie des données tarifaires relatives aux hôpitaux et aux plans de santé pour rendre les coûts de santé accessibles et exploitables. Elle fournit des fichiers de prix lisibles par machine, des outils d'estimation des coûts pour les patients, des logiciels de contractation et d'analyse, ainsi que des solutions de conformité aux hôpitaux, systèmes de santé, assureurs, employeurs et organismes des sciences de la vie. Les produits de l'entreprise aident les organisations à répondre aux exigences règlementaires de transparence des prix, à comparer les coûts des prestataires et à permettre aux consommateurs et clients professionnels de prendre des décisions économiques pour leurs soins de santé.

Description

• Account Planning: Assist Customer Success team in developing and executing strategic account plans that enhance customer engagement and retention. • Customer Engagement: Gradually assume more direct customer responsibilities, from ownership of meetings and follow-ups to addressing customer queries and training on new features. • Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. • Strategic Support: Participate in key projects critical to the team’s success. • Customer Advocacy: Act as a liaison between customers and internal teams (Engineering, Product, Sales, Operations). • Risk Management: Proactively identify and communicate potential customer churn risks. • Professional Development: Engage in learning and development opportunities to prepare for the CSM role.

🎯 Exigences

• Bachelor’s Degree in Business, Healthcare Management, or related experience • At least 3 years of experience in a customer-facing role within life sciences (e.g. pharmaceuticals, medical devices), SaaS, or consulting. • Strong foundation in customer success principles, technologies, and processes. • Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders. • Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction. • Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of audiences. • Highly motivated individual with a desire to grow professionally.

🏖️ Avantages

• Competitive pay with equity options • Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options • Company-sponsored disability & life insurance • Unlimited PTO • 401(k) + 4% Matching • Fully remote work + flexible working hours • $750 work-from-home setup budget • Paid quarterly in-person co-working weeks • Quarterly $150 co-hanging stipend to meet up with coworkers • Monthly $100 health and wellness benefit • Generous paid family leave