Remote Customer Service/Tech by Phone

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UphillGrowth Recruitment

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1 - 10 employés

Chez Uphill Growth Recruitment, nous sommes passionnés par l'adéquation entre les talents de haut niveau et les entreprises qui en ont le plus besoin. Grâce à notre engagement à comprendre les besoins uniques des chercheurs d'emploi et des entreprises, nous simplifions le processus d'embauche en mettant en relation des candidats qualifiés avec les bonnes opportunités. Notre approche personnalisée garantit que chaque placement est parfaitement adapté, permettant ainsi aux entreprises d'économiser du temps et des ressources tout en aidant les candidats à franchir une nouvelle étape dans leur carrière. Laissez-nous vous aider à faire croître votre équipe avec les meilleurs talents, rapidement et efficacement.

Description

• Serve as an initial point of contact on banking inquiries and concerns. • Provide support for existing and prospective clients via inbound telephone calls. • Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. • Identify cross-sell opportunities and make referrals as appropriate. • Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge. • Outstanding Prioritization skills • Display patience and empathy • Skilled and efficient in writing and verbal communication • Provide knowledgeable, friendly, and eloquent customer service • Phase 1 Agents will learn about the client, how to navigate and use systems, tools, and applications, and learn policies and procedures, ensuring high levels of compliance. • Requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation. • Four weeks: 6 hours of Instructor-led learning per day and up to 2 hours of Self-Paced content per day. • Apply what you’ve learned in Phase I and start earning service revenue! • Continue to work with Instructors and Support Resources and receive enhanced review and feedback. • During the Certification SOW, Service Partners are required to service a minimum of 30 intervals per week during times posted in Starmatic and as outlined in the SOW. • Please review the Certification SOW for additional information, including the end date.

🎯 Exigences

• THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK, DRUG SCREENING AND PHOTO ID VERIFICATION • Successfully pass all assessments scoring 85% or higher • Score an average of 85% on 2 QA Evaluations during the first 5 days of taking calls • 100% completion of all self-paced modules, including compliance modules • Complete the Photo ID Verification • All learners must complete the Service Partner Security Awareness self-paced course and score 85% or higher on the assessment before the last day of class in order to be certified