Director of Sales Operations

🕒 il y a 7 jours

🏄 California, Massachusetts – Distant

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $200 600 - $236 000 / an

⏰ Temps Plein

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ŌURA

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

🏭 Fabrication

💼 Conseil

Healthcare • Manufacturing • Consulting

ŌURA est une entreprise de technologie de santé grand public qui conçoit et vend la Oura Ring, une bague intelligente connectée qui suit le sommeil, l'activité, la fréquence cardiaque, le stress et les métriques de santé féminine. Ce dispositif collecte des données biométriques à partir du doigt et fournit des analyses pilotées par l'IA et des conseils personnalisés pour le sommeil, la forme physique, la récupération et le bien-être général tout en mettant l'accent sur la confidentialité des données et la sécurité locale/sur l'appareil. ŌURA combine la conception matérielle, la technologie des capteurs, une application compagnon et des analyses basées sur des abonnements pour aider les individus à prendre des décisions de santé éclairées par les données.

Description

• Build and lead the Sales Operations team — a mix of full-time employees and contractors/contingent staff — setting team direction, goals, and growth plans • Determine the right blend of FTE vs. contractor capacity as deal volume scales, and manage contractor/vendor relationships and performance alongside direct FTE reports • Partner with Commercial Systems to identify opportunities to automate and improve the efficiency of the contracting process • Define and maintain sales policies (e.g., deal approvals, order management) and ensure consistent adoption across the Commercial organization • Develop reporting and analytics that give sales and executive leadership visibility into pipeline health, forecast accuracy, and deal-cycle performance • Represent Sales Operations in QBRs and leadership forums, and act as a key partner to Finance, Legal, and Sales Leadership on strategic and operational priorities • Optimize and run Oura's Deal Desk function: the centralized process for reviewing and approving non-standard deals (custom pricing, terms, discounting, contract structures) • Establish clear deal approval policies, tiers, and escalation paths that balance deal velocity with commercial risk and consistency (in partnership with Systems and Enablement) • Serve as a trusted advisor to Commercial leadership and reps on deal structuring, alternative contract options, and value-based positioning to drive deal closure • Act as the primary point of escalation for complex, high-value, or non-standard deals, bringing together Sales, Finance, Legal, and Product as needed • Own the end-to-end quote-to-cash process, from initial quote configuration through contract execution, order entry, and revenue handoff to Finance • Manage a high volume of concurrent contracts (standard and non-standard) with accuracy, speed, and strong SLAs • Partner with Finance, Legal, and Revenue Operations to ensure contract terms, pricing, and bookings comply with company policy and revenue recognition requirements • Identify and eliminate bottlenecks across the deal lifecycle; build metrics and dashboards (quote velocity, approval turnaround, error rates) to track and improve performance.

🎯 Exigences

• 10+ years of progressive experience in Sales Operations, Deal Desk, Revenue Operations in a B2B SaaS/technology environment, including 5+ years leading teams • Experience managing a team composed of both full-time employees and contractors/contingent staff, including sourcing, onboarding, and performance management of contractor resources • Demonstrated experience owning a quote-to-cash process end-to-end, including contract management, order management, and revenue handoff to Finance • Strong proficiency with CRM and CPQ/contract lifecycle management tools (e.g., HubSpot, IronClad or similar) • Proven ability to manage a high volume of concurrent, competing priorities with accuracy and composure, especially during period-end close • Excellent cross-functional communication skills; comfortable partnering with and influencing Sales, Finance, Legal, and executive leadership • Ability to navigate ambiguity and build scalable process and systems from the ground up.

🏖️ Avantages

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave