Lifecycle Operations Manager

🕒 il y a 1 mois

🐻 Alaska, Iowa, +6 états de plus – Distant

🐻 Alaska – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $143 650 - $169 000 / an

⏰ Temps Plein

🟠 Senior

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⚙️ Opérations

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ŌURA

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

🏭 Fabrication

💼 Conseil

Healthcare • Manufacturing • Consulting

ŌURA est une entreprise de technologie de santé grand public qui conçoit et vend la Oura Ring, une bague intelligente connectée qui suit le sommeil, l'activité, la fréquence cardiaque, le stress et les métriques de santé féminine. Ce dispositif collecte des données biométriques à partir du doigt et fournit des analyses pilotées par l'IA et des conseils personnalisés pour le sommeil, la forme physique, la récupération et le bien-être général tout en mettant l'accent sur la confidentialité des données et la sécurité locale/sur l'appareil. ŌURA combine la conception matérielle, la technologie des capteurs, une application compagnon et des analyses basées sur des abonnements pour aider les individus à prendre des décisions de santé éclairées par les données.

Description

• Define and own the technical roadmap for our lifecycle tooling ecosystem (e.g., Braze), ensuring total data stability, governance, and future-proof documentation. • Lead cross-functional work alongside Lifecycle Marketing, Data Engineering and Data Analytics to define and maintain source of truth lifecycle data models (events, attributes, segments, composite scores, propensity models). • Drive operational efficiency by architecting AI-driven automation workflows and internal tooling to eliminate repetitive production overhead. • Collaborate with the lifecycle marketers to systematize journey designs and briefs into robust, testable flows in Braze (or equivalent) • Implement and maintain scalable templates, modular components, and reusable logic. • Operationalize A/B and multivariate tests end to end, setting up principles for audience configuration, randomization, holdouts, and measurement-ready instrumentation. • Own reporting requirements for lifecycle ops (e.g., journey health, delivery and error monitoring, experiment status dashboards).

🎯 Exigences

• 8+ years of deep experience in lifecycle / CRM operations • Proven track record of architectural ownership: You have scaled CRM/MarTech platforms (like Braze) for millions of active users, ideally within a subscription or membership-based model. • Hands-on experience with a marketing automation platform configuring personalized journeys. • Solid understanding of experiment design (control vs test, holdouts, key metrics, avoiding bias), best practices and practical constraints in production systems. • Demonstrated experience partnering with data and engineering teams on integrations, advanced data models, and troubleshooting. • Proven ability to manage multiple initiatives and cross function partners in parallel with clear prioritization and communication. • Excellent problem‑solving and debugging skills; comfortable owning issues end to end until resolved. • Technical proficiency with HTML and templating logic (e.g., Liquid or similar); comfortable reading, writing, and debugging dynamic content and personalization rules.

🏖️ Avantages

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave