Patient Liaison

🕒 il y a 14 jours

🇺🇸 États-Unis – Télétravail

💵 $22 - $26 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of US Fertility

US Fertility

1001 - 5000 employés

🏥 Santé

🤝 B2B

🔬 Science

Healthcare • B2B • Science

US Fertility est le plus grand réseau de fertilité dirigé par des médecins aux États-Unis, réunissant des pratiques de médecine de la reproduction pour offrir des normes cliniques élevées et des taux de grossesse améliorés. L'organisation fournit des services de gestion de pratiques et de laboratoires aux cliniques de fertilité, exploite une division de recherche, gère un fonds d'innovation pour investir dans des projets liés à la fertilité en phase de démarrage et soutient des programmes académiques et la formation des médecins. US Fertility collabore avec des cliniques détenues par des médecins dans de nombreux endroits pour développer les opérations, améliorer les résultats pour les patients et élargir l'accès aux soins de reproduction.

Description

• Generate increased new patient appointments through over-the-phone prospective customer consultations and closing new business • Use a soft-sell and empathetic approach to convert prospective customers into satisfied customers • Respond to questions and explain the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors to ensure seamless transitions for prospective customers referred to medical diagnosis and treatment • Prepare and report metrics on inside sales results • Recommend process improvements and ways to increase sales to the leadership team • Maintain an accurate customer database tracking relevant program information and prospective-customer progress • Document unusual circumstances and conversations with potential customers in the database • Follow up with all prospective customers

🎯 Exigences

• Bachelor’s degree preferred • Five years of customer service experience • At least two-three years of inside sales experience • Competency in active listening and relationship building • Ability to communicate with empathy, accurately, and concisely • Ability to build personal connections with callers facing emotional fertility challenges • Excellent interpersonal and telephone skills • Bilingual experience would be a plus • Ability to work in a self-directed manner • Ability to organize work tasks and information efficiently • Ability to monitor quality and effectiveness • Ability to collaborate within and across teams • Ability to execute timely and accurate follow-through • Working knowledge of healthcare services/fertility is a plus • Ability to work Monday through Friday, with a varying schedule between 8:00 AM and 6:00 PM Eastern Time

🏖️ Avantages

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off • Paid holidays • Paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs

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