Head of Operations

🕒 il y a 12 jours

🏄 California – Distant

🏄 California – Remote

💵 $175 000 - $275 000 / an

⏰ Temps Plein

🔴 Expert

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VC Lab

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

💸 Finance

📚 Éducation

🏢 Entreprise

Finance • Education • Enterprise

VC Lab est un accélérateur de capital-risque de premier plan qui aide les nouveaux et les dirigeants émergents, y compris les studios de venture et les fonds de fonds, à clôturer leurs levées de capitaux en moins de six mois. Il propose un programme de 14 semaines avec des outils renommés et des mentors de haut niveau visant à faciliter des levées de fonds plus rapides et plus efficaces. De plus, VC Lab gère le LP Institute, un programme conçu pour que les investisseurs accrédités deviennent des partenaires limités performants grâce à une formation complète et des expériences réelles d'investissement en fonds. L'organisation héberge également le Venture Institute, qui forme les associés et partenaires aspirant à évoluer dans l'industrie du capital-risque. Guidé par le Serment Mensarius, VC Lab se concentre sur des pratiques éthiques de capital-risque et est basé à Palo Alto, CA, en tant que partie du Decile Group. Il s'efforce de faire du capital-risque une force positive pour le bénéfice sociétal.

Description

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms • Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients • Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention • Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones • Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service • Collaborate with the executive team to align operational capabilities with company growth targets • Ensure regulatory compliance across multiple jurisdictions for our fund administration clients • Drive automation and process optimization to increase capacity while maintaining our 90+ NPS • Manage relationships with key service providers and strategic partners that can support the portfolio • Implement risk management protocols and best practices across the organization

🎯 Exigences

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership • Ahead of trends in AI for support, automation, and customer intelligence tools • Proven track record of scaling fund operations in a high-growth environment • Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices • Experience building and leading remote teams across multiple geographies • Exceptional problem-solving abilities and analytical skills • Outstanding communication and interpersonal skills • Ability to thrive in ambiguity and drive clarity through complex situations • Strong project management capabilities and attention to detail • Experience with operational technology implementation and optimization

🏖️ Avantages

• Opportunity to help transform venture capital into a force for good in the world • Leadership role in a fast-growing company with global impact • Vibrant work environment of passionate and capable peers • Opportunities for personal growth and professional development • Competitive compensation package including equity • Flexible remote work environment