Director, Global Education Services Operations

Emploi pas sur LinkedIn

🕒 il y a 8 mois

🌲 North Carolina – Distant

🌲 North Carolina – Remote

💵 $125 000 - $200 000 / an

⏰ Temps Plein

🔴 Expert

⚙️ Opérations

🦅 Parrain de Visa H1B

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Veeva Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚕️ Assurance santé

💊 Pharmaceutique

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems Inc. est un leader des logiciels cloud pour l’industrie mondiale des sciences de la vie. Animée par l’innovation, l’excellence produit et la réussite de ses clients, Veeva compte plus de 875 clients, des plus grands groupes pharmaceutiques aux biotechs émergentes. Le siège de Veeva est situé dans la région de la baie de San Francisco, avec des bureaux au Canada, en Europe, en Asie et en Amérique latine. Veeva vise 10 000 collaborateurs d’ici 2025 : consultez la section Offres d’emploi pour nos postes ouverts et notez que toute correspondance adressée aux nouveaux candidats ou aux candidats en cours ne proviendra que d’une adresse e‑mail officielle @veeva.com.

Description

• Own and innovate the education services technology architecture including LMS, certification, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing • Serve as business sponsor on IT projects involving LMS, CRM, business intelligence, SSO; prioritize, track requirements, and implement scalable features • Develop analytic dashboards (using Sigma) and reports to measure KPIs and track progress • Partner with global teams to diagnose business requirements and ensure operational readiness for training and certification • Develop, implement, and evolve processes, frameworks, and tools to support growth • Oversee projects with accuracy, transparency, and commitment to deadlines • Manage contracts, budgets, and vendors • Oversee go-to-market activity for new education offerings and integrate education solutions into packaged offerings • Build quarterly training delivery schedules to meet revenue commitments • Ensure compliance with Veeva policies, customer contracts, and legal requirements • Manage a global team of systems and process experts and training coordinators; hire and develop team members • Foster a collaborative, accountable, results-oriented team environment and serve as an ambassador for Education Services

🎯 Exigences

• 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM data analytics, etc.) • 5+ years of people management experience including hiring, onboarding, and developing teams • Proven experience selecting and implementing learning management systems • Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight • Demonstrate analytical thinking and logical decision-making • Excellent communication, collaboration, and project management skills • Strong interpersonal skills and ability to build relationships across services, IT, FP&A, Alliances, and marketing • Desire to serve as the right-hand person to Education Services leaders • Based in the United States and able to meet the operational requirements of a global role • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)

🏖️ Avantages

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere policy supporting flexibility to work from home or in the office