Managed Services Consultant

🕒 il y a 8 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $70 000 - $140 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💼 Consultant

🦅 Parrain de Visa H1B

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Veeva Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚕️ Assurance santé

💊 Pharmaceutique

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems Inc. est un leader des logiciels cloud pour l’industrie mondiale des sciences de la vie. Animée par l’innovation, l’excellence produit et la réussite de ses clients, Veeva compte plus de 875 clients, des plus grands groupes pharmaceutiques aux biotechs émergentes. Le siège de Veeva est situé dans la région de la baie de San Francisco, avec des bureaux au Canada, en Europe, en Asie et en Amérique latine. Veeva vise 10 000 collaborateurs d’ici 2025 : consultez la section Offres d’emploi pour nos postes ouverts et notez que toute correspondance adressée aux nouveaux candidats ou aux candidats en cours ne proviendra que d’une adresse e‑mail officielle @veeva.com.

Description

• Provide ongoing consulting and expert administrative support for multiple Veeva Align clients (post-go-live Managed Services). • Lead quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management. • Maintain accurate and up-to-date roster data and assignments for consumption by CRM and other downstream systems. • Maintain large datasets related to territory alignment and roster management, ensuring data quality and managing upstream/downstream integrations. • Consult on best practices and tailor solutions to each customer's unique Veeva Align requirements. • Configure new Veeva Align functionalities and incorporate them into customers' business processes. • Create reports and dashboards. • Triage, troubleshoot, and resolve client-reported issues. • Manage client interactions, set expectations, and provide clear, effective communication. • Develop subject matter expertise on the Life Sciences industry and Veeva solutions (particularly Veeva Align). • Grow team capabilities, develop best practices, and contribute to internal initiatives and knowledge sharing. • Uphold the Veeva Vision and Values, including “Do the Right Thing” and “Customer Success”.

🎯 Exigences

• Bachelor's Degree or equivalent work experience required. • Ability to work remotely and independently in support of multiple clients. • Hands-on experience with data management and/or process analysis. • Very skilled with MS Excel for smaller data sets and MS Access or SQL for larger datasets. • Ability to learn quickly and adapt to rapidly changing environments. • Excellent verbal and written communication skills; client-facing role. • Fluent in English. • Qualified candidates must be legally authorized to be employed in the United States; Veeva does not anticipate providing sponsorship (e.g., H-1B or TN). • Nice to have: 2+ years of experience with Sales Territory Alignment Software or territory alignments within a CRM (preferably Salesforce.com). • Nice to have: Knowledge and applicable work experience in the Pharmaceutical / Life Sciences industry. • Nice to have: Business knowledge for sales and marketing territory alignments and sales cycle planning. • Nice to have: Understanding of Master Data Management systems. • Nice to have: Exposure to Web Services, ETL, SQL, Force.com. • Nice to have: Consulting experience. • Nice to have: Experience with other Veeva applications (e.g., Veeva CRM, Vault CRM, Veeva Network MDM).

🏖️ Avantages

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere (flexibility to work from home or in the office)