Operations Manager

🕒 il y a 9 mois

🏄 California – Distant

🏄 California – Remote

💵 $60 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Veeva Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚕️ Assurance santé

💊 Pharmaceutique

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems Inc. est un leader des logiciels cloud pour l’industrie mondiale des sciences de la vie. Animée par l’innovation, l’excellence produit et la réussite de ses clients, Veeva compte plus de 875 clients, des plus grands groupes pharmaceutiques aux biotechs émergentes. Le siège de Veeva est situé dans la région de la baie de San Francisco, avec des bureaux au Canada, en Europe, en Asie et en Amérique latine. Veeva vise 10 000 collaborateurs d’ici 2025 : consultez la section Offres d’emploi pour nos postes ouverts et notez que toute correspondance adressée aux nouveaux candidats ou aux candidats en cours ne proviendra que d’une adresse e‑mail officielle @veeva.com.

Description

• Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster; Work Anywhere company supporting flexibility to work from home or in the office. • Daily point of contact with internal and external (customer) stakeholders for all service-related inquiries and escalations • Hire, train and develop exceptional coordinator teams to support steady state operations, including Veeva Employee Policies, Customer Business Rules, New System Updates, Projects • Act as the primary team manager for number of direct reports and support workload management, quality and adherence to SLA • Own and update SOPs both internal and customer provided, and maintain Business Rules • Provide team metrics oversight and ensure operational effectiveness for all service-related capabilities • Support customer onboarding and identify areas for change management/improvements • Ability to periodically work overtime to support business needs • Create, maintain and review reports and procedures to ensure processes are completed accurately and in a timely manner

🎯 Exigences

• 3+ years’ experience working at a pharmaceutical/biotech or third-party agency to support HCP related events in the life sciences industry • Strong working knowledge of Microsoft Excel and Word. Experience with PowerPoint software is a plus. • Possess excellent analytical skills, be a self-starter with good judgement and integrity, highly motivated and dependable • Strong Team Management skills • Excellent communication skills both verbal and written • Strong conflict resolution ability • Strong organizational and planning skills with attention to detail and accuracy • Ability to successfully manage multiple priorities in a fast-paced environment • Ability to work independently with competent decision-making skills • Good judgment, and highly discreet with ability to maintain confidentiality • Must be located in the Pacific timezone

🏖️ Avantages

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program