IT Field Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Veterinary Emergency Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2014

⚕️ Assurance santé

🏥 Santé

🤝 À but non lucratif

💰 €100 000 000 Series C en 2021-09

Healthcare Insurance • Healthcare • Non-profit

Le Veterinary Emergency Group est un hôpital vétérinaire d'urgence se concentrant uniquement sur les soins médicaux immédiats pour les animaux de compagnie. Il fonctionne 24h/24 et 7j/7, acceptant les visites sans rendez-vous et permettant aux propriétaires de rester avec leurs animaux tout au long de leur prise en charge. Avec un engagement envers la transparence et une approche centrée sur le client, VEG vise à créer un environnement moins stressant pour les animaux et leurs propriétaires lors de situations d'urgence.

Description

• Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly. • Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region. • Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams. • Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure. • Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings. • Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.

🎯 Exigences

• 1–2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment. • Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus. • Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization. • Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change. • A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment. • Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.

🏖️ Avantages

• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling • Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families • Unlimited PTO to use for vacation or sick days—however you need it! • Generous employee referral program, so our awesome people can bring in more awesome people. • Company laptop and a monthly cell phone reimbursement • Casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!