Senior Manager, Product Solutions, Patient Services

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $95 000 - $193 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

👻 Score fantôme 27%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Viatris

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2020

🏥 Santé

💊 Pharmaceutique

⚕️ Assurance santé

Healthcare • Pharmaceuticals • Healthcare Insurance

Viatris est une entreprise mondiale de santé engagée à améliorer l’accès à des médicaments de haute qualité pour les patients du monde entier. Elle propose une gamme diversifiée de produits, incluant des marques et des génériques, et se concentre sur diverses aires thérapeutiques couvrant les maladies non transmissibles comme infectieuses. Viatris opère avec l’objectif d’assurer un approvisionnement fiable en médicaments, afin que les patients reçoivent les traitements dont ils ont besoin, quand et où ils en ont besoin. L’entreprise est dédiée à l’autonomisation en matière de santé, favorisant un mode de vie plus sain à chaque étape de la vie, soutenue par sa plateforme mondiale de santé. Ses activités s’appuient sur un engagement fort en matière de durabilité, de gouvernance d’entreprise et de conformité réglementaire dans les différentes régions.

Description

• Support development and execution of long-term patient services strategy aligned with organizational and brand priorities • Manage analytics and operational components of patient hub services programs, including performance dashboards and HUB data interpretation • Meet with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately, including possible site visits to vendors and customer sites • Assist in developing applicable SOWs/SOPs • Work cross-functionally with Marketing and other teams to develop and maintain patient support program communication materials and resources • Ensure approved program communications are utilized and assist with internal approval efforts • Act as a point of contact for specific sales forces, troubleshoot customer issues, explain program operations, and define measurable sales goals • Assess vendor service levels, staffing models, and capabilities for current and upcoming services and launches • Manage vendors and program offerings including copay, PAP, prior authorization, reimbursement, and related services • Assist or lead contracting, materials development and approval, and implementation for new programs • Understand competitive program requirements, model based on internal pricing and forecasts, and establish program rules and terms and conditions • Monitor program utilization, invoice tracking and approval, and other activities for copay programs • Create and distribute internal program performance updates • Work with Legal, Compliance, and other teams to track industry and regulatory factors, including state regulations, and revise program rules as appropriate • Lead or assist implementation of program rule changes • Provide program data internally and externally for monitoring purposes • Serve as internal subject matter expert, including training internal teams and new hires • Support additional programs and product launches from a product solutions and patient services perspective, including specialty, complex, and REMS-required products

🎯 Exigences

• Bachelor's degree required (business /management, healthcare discipline or life sciences preferred) • Minimum of 4-7 years' experience working in/with managing and/or supporting patient support; combination of experience and/or education will be taken into consideration • Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems • Experience launching new products within Women’s Health, pain, ophthalmology, cardiology, and/or SLE • Knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g. co-pay, PAP) • Ability to understand the patient and provider support experience • Ability to read and interpret complex business and/or technical documents • Ability to write comprehensive reports and detailed business correspondence • Ability to work with groups of people such as other departments and communicate known concepts • Ability to present to a group of departments • Proficiency in speaking, comprehending, reading and writing English • Excellent written and oral communication skills • Ability to perform computations such as percentages, ratios, and rates • Ability to analyze day-to-day operational reports and metrics, ensure HUB vendor adherence to expected service levels, identify and communicate program trends, and support continuous improvement after launch • Ability to solve problems with complex variables through non-standardized solutions requiring independent judgment and analysis • Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems • Normal office situation/remote

🏖️ Avantages

• Competitive salaries • Benefits • Inclusive environment