Principal Product Manager, Member Experience

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $200 000 - $210 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Vida Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🏥 Santé

🍽️ Alimentation et boissons

💼 Conseil

Healthcare • Food & Beverage • Consulting

Vida Health s'engage à améliorer les résultats de santé pour diverses conditions physiques et mentales, y compris le diabète, l'obésité, la dépression et l'hypertension. Ils offrent des soins personnalisés, dirigés par des professionnels, combinés à la technologie numérique pour gérer et traiter ces conditions complexes. Vida Health s'associe avec des employeurs, des mutuelles et des consultants pour fournir des solutions de santé complètes. Leurs services incluent les discussions vidéo et la messagerie texte avec des prestataires de soins de santé, et ils utilisent l'apprentissage automatique et des dispositifs synchronisés pour personnaliser les soins des membres. Ils se concentrent sur des économies de coûts significatives et l'amélioration des résultats de santé pour les conditions cardiométaboliques, garantissant des résultats et offrant jusqu'à 100 % des frais à risque pour les soins physiques et mentaux.

Description

• Own the vision and strategy for Vida's member experience and connect it to Vida 2.0. • Shape prioritization and make tradeoffs between near-term improvements and next-generation investments. • Set member experience OKRs and focus on measurable outcomes. • Lead competitive and market analysis and turn findings into product direction. • Own the member experience backlog and roadmap from prioritization through measurement. • Improve the core product, including home screen, logging, goal setting, content, and care team interactions. • Own bug triage and maintain a reliable, fast product. • Collaborate with Engineering and Design on delivery, velocity, and technical tradeoffs. • Translate client requests and stakeholder input into well-scoped product work. • Lead cross-functional launches with Clinical, supporting care delivery, medication management, and coaching workflows. • Own engagement, retention, churn, activation, and NPS metrics. • Analyze product data using SQL, Looker, and PostHog. • Build and maintain member experience dashboards and establish a data review cadence. • Design, run, and interpret A/B, personalization, and intervention experiments. • Define success metrics, size opportunities, and identify the most important member journey problems. • Plan and conduct user research, including moderated testing, concept validation, and prototype testing. • Synthesize behavioral data, research, clinical input, client needs, and competitive analysis. • Build empathy for members through storytelling and advocacy. • Drive alignment with senior stakeholders across Clinical, Customer Success, Marketing, and executive teams. • Coordinate with Client and Provider product groups and Marketing on enrollment, re-engagement, and lifecycle messaging. • Set product quality standards and raise the craft of surrounding product managers.

🎯 Exigences

• Bachelor's degree at a minimum. • 10+ years of product management experience, including 5+ years owning consumer or patient-facing digital products. • Proven record of measurably improving engagement, retention, or activation at scale, both through what you shipped and through the strategy you set. • Strong hands-on analytics skills, including writing SQL and fluency in product analytics tools such as Looker, PostHog, Amplitude, or similar. • Knowledge of advanced experiment design and analysis. • Experience owning a product's whole lifecycle, from discovery and scoping through shipping, measuring, and iterating, while setting its long-term direction. • Experience influencing executive and company-level decisions without formal authority. • Experience with personalization, recommendation systems, or AI/ML-powered product features. • Exceptional writing and communication skills for explaining complex strategy and data to executives, clinicians, engineers, and clients. • Comfort working in a fast-moving, ambiguous environment where you define the problem and solve it. • Healthcare or digital health experience preferred. • Familiarity with behavioral design frameworks preferred. • B2B2C product background preferred. • Experience with React Native or mobile app development workflows preferred.