Payment Solutions Specialist – Accuracy & Resolution

Emploi pas sur LinkedIn

🕒 il y a 14 jours

🗽 New York – Distant

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💵 $18 - $23 / heure

⏰ Temps Plein

🟢 Junior

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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👻 Score fantôme 12%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Village Medical

Village Medical

51 - 200 employés

Fondée en 2014

🏥 Santé

⚕️ Assurance santé

Healthcare • Healthcare Insurance

Village Medical révolutionne les soins de santé primaires en s'attachant à rendre les soins plus accessibles et personnalisés, notamment pour les adultes de plus de 65 ans. Avec des services comprenant des consultations en clinique, à domicile et en ligne, Village Medical assure des soins complets et coordonnés grâce à une approche d'équipe. Ils privilégient le bien-être en proposant des plans de soins personnalisés et acceptent la plupart des assurances, y compris les plans Medicare Advantage. Leur présence étendue dans plus de 680 emplacements, nombreux étant situés au sein de Walgreens, leur permet d'être facilement accessibles à leurs patients. L'engagement de Village Medical envers ses patients est renforcé par la possibilité de gérer les rendez-vous et les prescriptions via leur application gratuite, améliorant ainsi la commodité et la connectivité dans la gestion des soins de santé.

Description

• Research and resolve payment discrepancies and account variances to ensure accurate account balances and payment application. • Work assigned Athenahealth worklists, reviewing patient accounts and determining appropriate resolution based on payment, adjustment, and account activity. • Investigate unapplied, misapplied, unidentified, and unallocated payments and take corrective action when appropriate. • Review and process patient and insurance refunds in accordance with departmental policies and regulatory requirements. • Verify deposits and reconcile payment activity utilizing bank portals, payer portals, internal reporting, and supporting systems. • Retrieve remittance information and supporting documentation necessary to complete payment research and account resolution. • Utilize Athenahealth as the primary workflow platform while leveraging Tableau and LK Oasis to support account analysis and research. • Monitor and respond to departmental communications, including shared mailboxes within established service level expectations. • Identify recurring payment or account issues and communicate trends, workflow barriers, and improvement opportunities to leadership. • Collaborate with internal Revenue Cycle departments, vendors, payers, and other stakeholders to resolve account-related issues. • Support audits, special projects, process improvement initiatives, and cross-functional departmental activities as assigned. • Maintain established productivity, quality, and accuracy standards. • Adhere to HIPAA regulations, company policies, and confidentiality requirements while safeguarding Protected Health Information (PHI). • Perform prolonged sitting, computer use, keyboarding, data entry, and repetitive tasks throughout the workday.

🎯 Exigences

• High School Diploma, GED, or equivalent required. • Minimum one (1) year of experience in healthcare revenue cycle, medical billing, payment posting, payment reconciliation, refunds, banking, accounting, collections, or a related field. • Strong analytical and problem-solving skills. • Ability to interpret payment activity, identify discrepancies, and determine appropriate resolution. • Proficiency with Microsoft Office applications, including Excel and Outlook. • Excellent written and verbal communication skills. • Strong organizational skills and attention to detail. • Ability to prioritize workload, manage multiple assignments, and meet deadlines. • Ability to work independently while contributing to a collaborative team environment. • Demonstrated commitment to quality, accuracy, and continuous improvement. • Ability to communicate effectively in a virtual environment. • Preferred: Experience working within Athenahealth. • Preferred: Experience managing payment-related worklists and account resolution activities. • Preferred: Knowledge of patient and insurance refund processes. • Preferred: Banking, cash application, reconciliation, or payment research experience. • Preferred: Familiarity with payer portals, remittance processing, and healthcare reimbursement workflows.

🏖️ Avantages

• Medical coverage • Dental coverage • Life insurance • Disability coverage • Vision coverage • FSA coverage • 401k savings plan

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