Workers' Compensation Coordinator

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🏖️ New Jersey – Distant

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💵 $20 - $23 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

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👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Village Medical

Village Medical

51 - 200 employés

Fondée en 2014

🏥 Santé

⚕️ Assurance santé

Healthcare • Healthcare Insurance

Village Medical révolutionne les soins de santé primaires en s'attachant à rendre les soins plus accessibles et personnalisés, notamment pour les adultes de plus de 65 ans. Avec des services comprenant des consultations en clinique, à domicile et en ligne, Village Medical assure des soins complets et coordonnés grâce à une approche d'équipe. Ils privilégient le bien-être en proposant des plans de soins personnalisés et acceptent la plupart des assurances, y compris les plans Medicare Advantage. Leur présence étendue dans plus de 680 emplacements, nombreux étant situés au sein de Walgreens, leur permet d'être facilement accessibles à leurs patients. L'engagement de Village Medical envers ses patients est renforcé par la possibilité de gérer les rendez-vous et les prescriptions via leur application gratuite, améliorant ainsi la commodité et la connectivité dans la gestion des soins de santé.

Description

• Schedule Workers’ Compensation appointments in a timely manner from CityMD referrals or external payers/patients • Obtain initial authorizations to treat and pre-authorizations for advanced treatment orders before scheduling • Build and maintain patient Athena charts with current Workers’ Compensation case policy, claim information, authorization details, and appointment links • Verify and update required Workers’ Compensation intake forms before visits • Communicate with patients, employers, adjusters, nurse case managers, and other payer contacts by phone and email • Conduct outbound calls and manage inbound calls and emails regarding referrals, information, and scheduling • Review cancelled appointments and facilitate rescheduling • Coordinate with Summit Health offices that do not follow centralized Workers’ Compensation workflows • Use Salesforce to reference employer and payer referral coordination needs and special instructions • Use Referwell to determine the appropriate provider for referral scheduling • Track referral cases, appointment status, outreach, and scheduling progress • Navigate multiple applications during extensive computer use • Follow HIPAA and governmental or state agency requirements for handling PHI • Adhere to call center schedules and call quality guidelines • Provide exemplary customer service • Collaborate with Workers’ Compensation Case Management, UC Referral Management, Aftercare, Medical Records, Compliance, Revenue Cycle, Sales, Employer Concierge Services, and Operations teams • Perform other relevant duties as assigned

🎯 Exigences

• Bachelor’s Degree in Public Health, Business, Hospitality Management or other applicable degree preferred • Experience with Patient Scheduling preferred • Experience working in a Call Center preferred • Experience managing Workers’ Compensation appointments and patients • Experience working with payer contacts (nurse case managers, adjusters, etc.) • Microsoft Office (Excel) • CRM (Salesforce) • Outpatient scheduling systems (i.e., Athena, Epic, Referwell) • High attention to detail • Exceptional interpersonal and communication skills (verbal and written) • Positive attitude and ability to project this around others • Ability to work in a fast-paced, ever-changing environment • Work well independently and in a team environment • Bilingual in Spanish a plus • Must exhibit passion for outstanding results and compassion for those we work with and serve

🏖️ Avantages

• Medical coverage • Dental coverage • Life coverage • Disability coverage • Vision coverage • FSA coverage • 401k savings plan

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