Client Success Manager

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Vital

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Healthcare Insurance • Artificial Intelligence • SaaS

Vital est une entreprise de santé axée sur l'intelligence artificielle qui se concentre sur l'amélioration des expériences des patients lors des visites à l'hôpital et aux urgences. Leur plateforme offre des conseils personnalisés aux patients, améliorant les résultats et favorisant la satisfaction des patients et du personnel. La suite de produits de Vital, comprenant ERAdvisor, CareAdvisor et AccessAdvisor, s'intègre aux systèmes de dossiers médicaux électroniques (EHR) des hôpitaux pour simplifier la communication et l'information médicale pour les patients et leurs familles. En utilisant l'IA pour prédire les temps d'attente, expliquer les résultats médicaux et gérer les attentes des patients, Vital vise à transformer les flux de travail hospitaliers et l'engagement des patients. Leur technologie est utilisée par plus d'un million de patients chaque année dans 31 systèmes de santé, mettant l'accent sur un design centré sur l'utilisateur et des taux d'adoption élevés. Vital s'engage en faveur de la confidentialité et de la sécurité, possédant des certifications HITRUST et SOC2 actives.

11 - 50 employés

Fondée en 2015

⚕️ Assurance santé

🤖 Intelligence artificielle

☁️ SaaS

💰 Private Equity Round en 2017-07

Description

• Serve as a key member of the Client Success Team to drive the value for our client partners. • Own Joint Success Plans that align Vital to measurable client business outcomes (e.g., reduced LWBS, improved HCAHPS/ EDCAHPS, shorter LOS) • Lead outcome-focused QBRs, executive check-ins, and success reviews • Identify and escalate risks early using client data and relationship insights • Up to 25- 50% travel to client sites for launches, training, executive meetings, and relationship building • Build deep, multithreaded relationships across clinical, operational, and executive stakeholders • Understand the hospital’s strategic priorities and how Vital supports those goals • Proactive approach to support activities that foster value-driven utilization of our Vital products, leading to measurable outcomes • Develop trusted relationships with key executive stakeholders, influencers, and decision makers; manage key executive meetings to establish value of investment priorities • Maintain an up-to-date level of awareness and knowledge of partners value-drivers, and deeply understand partners’ goals and objectives • Be the voice of the customer across Vital: Product, Engineering, Marketing, Sales, Leadership • Regularly monitor product utilization, identify and address any concerns area of under-utilization in real time; continuously work with staff to improve system value-driven utilization, as well as provide recommendations for growth and improvement • Actively participate with Vital’s support process to oversee and ensure prompt resolution of operational and technical issues or complains • Be an expert on all Vital products • Other duties as assigned

🎯 Exigences

• Bachelor’s degree required; business, communication, nursing, or public health preferred • Business focused with strong analytical and relational skills • 3+ years of health system customer relationship management, sales or account management related experience • RN (or former RN) with at least 1 year relevant clinical experience in an ER or Inpatient Hospital setting strongly preferred • Experience working at a startup or smaller tech company is a plus • Leadership experience preferred • Excellent critical thinking skills • Strong communication, collaborative, and organizational skills • Proactive problem solver, self motivated, takes accountability • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI, PHI in accordance with organizational policy and federal, state, and local regulations

🏖️ Avantages

• Total Compensation includes base salary plus bonus opportunities and benefits (medical, dental, vision, paid leave, 401(k) match and more).