Field Service Manager

🕒 il y a 2 mois

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Viwinco Windows

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1982

🔧 Matériel

🤝 B2B

Hardware • B2B

Viwinco Windows est un fabricant américain de fenêtres et portes en vinyle sur mesure, hautes performances, pour les marchés de la construction neuve et du remplacement. L'entreprise propose plusieurs gammes de produits (S-Series, Cambridge, Edgemont, OceanView résistant aux impacts) et une variété de styles et d'options, et soutient ses produits avec des garanties, une bibliothèque de pièces, une documentation technique et un réseau de distributeurs, entrepreneurs et installateurs agréés. Viwinco met l'accent sur la production interne, la livraison rapide, le service de garantie et le support client pour les installateurs professionnels et les clients finaux.

Description

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers. • Manage and support a remote workforce while maintaining strong team engagement. • Review and approve weekly timecards and PTO requests. • Establish and maintain in-field service standards across all markets. • Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally. • Maintain a customer-first mindset and promote first-call resolution. • Partner closely with Sales and Customer Service teams to ensure total customer satisfaction. • Support escalated service situations and help drive effective resolutions. • Lead the execution and optimization of the Salesforce Field Service platform. • Ensure the team fully utilizes systems for scheduling, reporting, and service tracking. • Maintain accurate and timely documentation and reporting. • Identify opportunities to expand Chargeable Service revenue streams. • Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace. • Travel up to 50% for training, field supervision, and customer escalations. • Work effectively from the office, remotely, and on the road.

🎯 Exigences

• 3–5 years of management experience in window service, installation, or a similar construction-related field • Experience leading teams in a matrixed or multi-location environment • Strong understanding of patio door and window service/repair • Experience using and improving Salesforce Field Service or similar platforms • Excellent verbal and written communication skills • Strong presentation and training abilities • Ability to analyze reports, identify trends, and solve complex problems • Highly organized with strong attention to detail • Empathetic approach to customer concerns • Strong commitment to customer service and first-call resolution.

🏖️ Avantages

• Opportunity to lead a growing service organization • Work with a team committed to quality and customer satisfaction • Make a direct impact on service innovation and operational excellence