Field Service Operations Project Coordinator

🕒 il y a 2 mois

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Viwinco Windows

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1982

🔧 Matériel

🤝 B2B

Hardware • B2B

Viwinco Windows est un fabricant américain de fenêtres et portes en vinyle sur mesure, hautes performances, pour les marchés de la construction neuve et du remplacement. L'entreprise propose plusieurs gammes de produits (S-Series, Cambridge, Edgemont, OceanView résistant aux impacts) et une variété de styles et d'options, et soutient ses produits avec des garanties, une bibliothèque de pièces, une documentation technique et un réseau de distributeurs, entrepreneurs et installateurs agréés. Viwinco met l'accent sur la production interne, la livraison rapide, le service de garantie et le support client pour les installateurs professionnels et les clients finaux.

Description

• Coordinate scheduling for troubleshooting, maintenance, and repair services for customers. • Support field service technicians and internal teams to balance workloads and maintain service efficiency. • Manage multiple service projects while maintaining strong organization and time management. • Ensure all services are delivered accurately, efficiently, and to the highest quality standards. • Maintain a professional and customer-focused attitude in all interactions. • Collaborate with Sales Representatives, Service Technicians, and Customer Service teams to ensure complete customer satisfaction. • Drive utilization of the Salesforce Field Service platform to manage post-sale fulfillment and identify opportunities for process improvements. • Ensure timely and accurate documentation, system updates, and reporting. • Support the growth of chargeable service programs while managing warranty service operations efficiently. • Assist with continuous improvement initiatives within service operations. • Travel occasionally for team meetings, training, or in-market service coordination.

🎯 Exigences

• 3–5 years of experience in Project Coordination and Customer Service within the window service, installation, or related construction industry • Strong verbal and written communication skills with the ability to work with diverse audiences • Knowledge of window and patio door repair/service • Extensive experience with Salesforce Field Service, including process improvement initiatives • Ability to analyze complex service issues and coordinate effective solutions • Highly organized with the ability to manage multiple priorities simultaneously • Strong understanding of customer service best practices, including first-call resolution • Ability to demonstrate empathy and professionalism when working with customers • Experience working successfully within matrixed organizational environments

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development