Implementation Specialist – Technical Product Specialist

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

💵 £40 000 - £45 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍🔧 Responsable Succès Client Technique

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Volaris Group

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group est un acquéreur spécialisé dans l'achat et le développement à long terme d'entreprises de logiciels. L'entreprise est fière de ne jamais vendre ses activités principales tout en favorisant la croissance grâce à un réseau mondial, des pratiques optimales partagées et des investissements en capital. Volaris Group donne du pouvoir aux dirigeants de ses entreprises acquises, leur permettant de conserver leur autonomie tout en poursuivant des initiatives de croissance stratégique. Avec une attention particulière portée à la création de valeur durable et à l'encouragement d'une culture florissante parmi ses entreprises, Volaris a réalisé avec succès plus de cent acquisitions, fournissant une plateforme stable pour le développement continu dans l'industrie des logiciels.

Description

• Deliver software implementation, including requirements gathering, configuration and training. • Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines. • Facilitate customer workshops to understand business processes and capture detailed functional requirements. • Produce high-quality business requirements, functional specifications and implementation documentation. • Recommend best-practice business processes that maximise the value of the DRAMS solution. • Analyse, validate and cleanse large customer datasets to support data migration and system implementation. • Investigate data quality issues and work with customers to resolve inconsistencies prior to migration. • Participate in project debriefs to ensure lessons learned are carried forward to future projects. • Deliver DRAMS product training to our clients. • Deliver pre-sales product demonstrations. • Proactively develop and maintain technical expertise in relation to our products and services. • Work in partnership with clients; build trusted relationships with customer stakeholders, challenging existing processes where appropriate and providing expert advice on solution design and best practice. • Be proactive in communication with clients, arranging regular calls/site visits to build strong relationships. • Identify and address gaps in product functionality, liaising with the product development team to ensure our clients’ needs are met at every stage. • Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectation. • Provide feedback from customers to other teams to facilitate continuous improvement and innovation across the business. • Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients. • Ensure the successful delivery of the solution to meet the agreed timelines and quality. • Travel as required (50%) to our customer sites throughout Scotland, Ireland and internationally as required to fully meet the requirements of the role.

🎯 Exigences

• Significant experience delivering complex enterprise software implementation projects throughout the full project lifecycle. • A Bachelor’s Degree (or equivalent) in an IT or IT related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results • Excellent interpersonal skills, comfortable interacting with all levels of customers and staff • Resourceful personality, confident manner and a willingness and ability to learn new skills. • Technically able with a keen business and commercial awareness • Customer centric, capable of building strong client relationships. • Strong analytical and problem-solving skills, with experience analysing complex business processes and large datasets to identify issues and recommend practical solutions. • Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities and deadlines simultaneously. • A current valid driving licence • A willingness and ability to travel nationally/internationally (50%) • Currently holds independent right to work in the UK.

🏖️ Avantages

• Holidays: 32 including bank holidays, increasing to 34 after 1 year's service • Pension: 5% • Life Assurance • Car Allowance • Private Healthcare • Generous Discretionary Bonus Scheme • Company Sick Pay • Family Friendly Policies • Paid In Person Social Events