Clinical Practice Manager

🕒 il y a 16 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $65 000 - $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Vori Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2020

🏥 Santé

🏢 Entreprise

🧘 Bien-être

💰 €15 100 000 Series A en 2021-07

Healthcare • Enterprise • Wellness

Vori Health est un cabinet médical spécialisé dans la santé musculo-squelettique (MSK) qui privilégie une approche virtuelle. Nous proposons des équipes soignantes dirigées par des médecins, offrant diagnostic, plans de traitement personnalisés, gestion de la douleur sans opioïdes, physiothérapie virtuelle, coordination d'imagerie médicale, soutien chirurgical, deuxièmes avis, et coaching de mode de vie sain. L'entreprise opère une plateforme de soins numériques desservant particuliers et clients professionnels (employeurs, régimes de santé et courtiers), accepte les principales assurances y compris le Medicare, et se concentre sur les affections orthopédiques liées au dos, au cou, aux articulations et au sport.

Description

• Lead, coach, and develop the Patient Support team • Establish Patient Support workflows, service standards, performance goals, policies, procedures, training materials, and SOPs • Monitor team performance, workload, productivity, service levels, quality, and patient experience metrics • Resolve or escalate complex patient questions and concerns across phone, email, chat, and other support channels • Improve the patient journey across scheduling, registration, clinical care, billing, and follow-up • Create and maintain clinician schedules and publish appointment availability in the electronic health record • Monitor clinician capacity, blocked time, time-off requests, appointment availability, and scheduling conflicts • Analyze and report clinician utilization, capacity, access, and operational performance indicators • Coordinate with external clinical service partners regarding availability, updates, scheduling, and billing information • Support patient scheduling and rescheduling when escalation or additional assistance is needed • Coordinate new clinician onboarding, including work schedules, onboarding plans, meetings, system access, scheduling configuration, and biographies • Provide administrative support to physicians, advanced practice providers, physical therapists, health coaches, registered dietitians, and other clinical team members • Coordinate with internal and external healthcare partners to support continuity of care and patient flow • Support patient video visits when directed by clinical leadership • Obtain outside medical records and upload records and supporting materials to patient charts • Notify clinicians when requested records or results are received • Securely transmit visit notes and documentation to patients, providers, and external organizations • Conduct daily checks to confirm clinical documentation reaches intended recipients • Coordinate referrals, external appointments, and other patient care needs • Communicate with external providers, facilities, insurance companies, and partners • Monitor patient intake information and patient/clinician communications, routing messages appropriately • Maintain accurate information in the electronic health record and other operational systems • Maintain compliance with HIPAA, confidentiality requirements, healthcare regulations, and company policies • Participate in quality-assurance meetings, audits, improvement projects, clinical research, and publication support • Develop, implement, and train teams on clinical and Patient Support policies and procedures • Maintain Clinical Operations and Patient Support SOP libraries • Identify opportunities to streamline workflows and improve service quality through technology and automation • Directly manage, recruit, onboard, train, evaluate, coach, and provide feedback to Patient Support team members • Build staffing and coverage plans and address employee-relations and performance concerns with People Operations • Participate in team huddles, meetings, and rounds with camera on when appropriate • Perform other projects and duties as assigned

🎯 Exigences

• High school diploma or equivalent required • Telehealth experience • 2+ years of experience working as a Medical Practice Manager/Operator, or administrative support to a clinical practice • Strong knowledge of medical terminology, office procedures, and patient care practices • Proficient with Microsoft Suite software such as Outlook, Word, Excel, and OneDrive • Strong attention to detail and commitment to providing high-quality care • Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment • Experience with video chatting • Experience with Google Suite, Slack, and electronic health records, or comfort learning new technology • Bilingual, written and spoken, in Spanish • Authorized or able to provide required documents to work in the United States • Bachelor’s degree in a related field preferred

🏖️ Avantages

• Equity Options • Medical, dental, and vision coverage • Wellness programs • Mental health resources • 401(k) plan and Roth options • Generous paid time off, including vacation days, holidays, and sick leave • Fully remote work environment • Training resources and Professional Development stipend • Paid parental leave • Employee Assistance Program (EAP) • Competitive pay based on experience, skillset and value brought to the team