Lead Solution Engineer – Voice Solutions

🕒 il y a 1 mois

🏄 California, Connecticut, +3 états de plus – Distant

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote

💵 $100 070 - $157 470 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Voya Financial

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1998

💸 Finance

Finance • Insurance • Retirement

Voya Financial est une entreprise de services financiers de premier plan qui propose une large gamme de produits de retraite, d'investissement et d'assurance pour aider les particuliers, les familles et les institutions à planifier, investir et protéger leur avenir. Avec un accent sur l'épargne retraite et les avantages en milieu de travail, Voya relie les prestations et l'épargne pour simplifier les expériences financières et améliorer la sécurité financière. La société s'engage à faire une différence positive en servant les autres à travers sa culture unique, et a été reconnue pour ses valeurs et son approche centrée sur le client. Voya s'engage également dans des initiatives comme l'Institut Voya de finance comportementale pour l'innovation, afin de poursuivre sa mission de transformer les soins financiers en milieu de travail.

Description

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. • Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities. • Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies. • Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms. • Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms. • Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design. • Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides. • Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations. • Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues. • Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures. • Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations. • Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards. • Ensure all solutions meet enterprise security, compliance, and reliability requirements.

🎯 Exigences

• Bachelor’s Degree in Computer Science, Engineering and/or 5-8 years of professional IT work experience. • Minimum of 5 years of relevant work experience in the technology tower assigned. • Working in a managed services environment preferred but not required. • One or more industry certifications preferred. • Deep subject matter expertise in a specific technology stack, possesses additional subject matter expertise in adjacent technology stacks • Architecture Compliance execution • Technical domain – industry & Voya • SDLC • Project Management & IT Portfolio Management • Change Management, Release Management, Incident Management & Problem Management • Disaster Recovery & Contingency Plan Development • Supplier Management (per Tower domain) • Supplier technical architecture requirements & technical architecture designs and plans • Researching skills • Collaboration – internal, external teams & business partners • Business Acumen among LOBs(past, current, future goals, strategies and plans) • Business relationship management • Communication & Problem solving skills • Performance management • Demand and capacity management

🏖️ Avantages

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year