Senior Solution Adoption Consultant

🕒 il y a 2 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Waystar

1001 - 5000 employés

🏥 Santé

☁️ SaaS

🤖 Intelligence artificielle

🔥 Financement dans la dernière année

💰 €709 200 000 Post-IPO Secondary - Waystar en 2025-09

Healthcare • SaaS • Artificial Intelligence

Waystar est une entreprise de logiciels de gestion du cycle de revenus de la santé propulsée par l'IA qui fournit une plateforme unifiée basée sur le cloud pour simplifier les paiements de santé et automatiser le cycle de revenus de bout en bout pour les prestataires de soins de santé. Sa plateforme couvre la vérification financière (vérification de l'éligibilité, estimation des patients, autorisations préalables), le soin financier des patients, l'intégrité clinique et la capture des revenus (détection d'anomalies de charges et de DRG), la gestion des réclamations et des paiements des payeurs, la récupération des refus, ainsi que l'analyse et le reporting, avec des intégrations aux dossiers de santé électroniques (EHRs) et aux systèmes des payeurs. Waystar sert les hôpitaux, les systèmes de santé, les cabinets médicaux et de spécialités, les centres de chirurgie ambulatoire et d'autres organisations prestataires, en utilisant l'IA agentique, générative et prédictive pour accélérer le remboursement, réduire les refus et améliorer la visibilité financière et l'expérience de paiement des patients.

Description

• Deliver consistent, predictable, and high-quality implementations across health systems and hospital clients • Lead implementation experiences for Waystar’s Patient Access solutions supporting eligibility, coverage detection, prior authorization, estimation, and presumptive eligibility data integrations • Serve as the senior subject matter expert for patient access revenue cycle implementations • Lead complex client engagements according to project objectives, contractual commitments, and Waystar best practices • Manage competing priorities, mitigate risks, and drive successful project outcomes • Build and maintain executive-level trusted advisor relationships with client stakeholders, key influencers, and internal leadership teams • Provide strategic guidance that drives solution adoption, value realization, and long-term customer success • Resolve complex implementation challenges by identifying root causes, assessing impacts, recommending solutions, and facilitating alignment • Identify project risks, dependencies, and improvement opportunities; drive mitigation plans, manage escalations, and influence decisions • Develop and champion a strategic vision for customer success • Communicate recommendations to executive stakeholders and demonstrate solution value • Mentor team members and contribute to continuous improvement of implementation methodologies and best practices

🎯 Exigences

• 7+ years working in the healthcare revenue cycle • Proven leadership and issue resolution abilities • Strong software and technology acumen, including basic database principles and data exchange formats • Strong process orientation, problem-solving and troubleshooting skills, and commitment to quality • Knowledge of HIPAA regulations • Knowledge of healthcare terminology • Proficiency with Microsoft Office Suite • Good written and oral communication skills; team player • Experience with EDI and/or healthcare transactions necessary • Ability to travel up to 20% • Preferred: knowledge of Epic or Meditech EMR • Preferred: payer plan benefit information • Preferred: payer/hospital contracts • Preferred: healthcare code sets such as 270, 278, FHIR, and API • Preferred: eligibility benefit verification • Preferred: obtaining prior authorizations from payer sites

🏖️ Avantages

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package, including 3 medical plans with Health Saving Account company match • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave, including maternity and paternity leave • Education assistance opportunities • Free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups

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