Product Manager – Health Tech

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Walker Bowen Talent Partners

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1 - 10 employés

Fondée en 2019

🤝 B2B

🎯 Recrutement

B2B • Recruitment • Human Resources

Walker Bowen Talent Partners est un cabinet de conseil en talents spécialisé dans l'accompagnement de la croissance des startups et des entreprises à forte croissance en leur fournissant des équipes dynamiques composées de performeurs de haut niveau et de leaders. Ils offrent une gamme de services incluant le recrutement expérimenté, les cadres fractionnels, les ressources humaines, le marketing et le développement organisationnel, adaptés pour aider les entreprises à relever des défis uniques et à atteindre le succès. Leur approche partenariale met l'accent sur l'établissement de relations solides pour mettre en œuvre des stratégies efficaces favorisant l'innovation, l'intégrité et la collaboration.

Description

• Monitor daily performance metrics for the AI system, including success rates, failure rates, and handoff trends—especially following releases or new plan launches • Use data to develop and test hypotheses to improve system performance and member experience • Diagnose production issues and member complaints by listening to calls directly in the AI platform, identifying root causes, and coordinating resolutions • Lead post-launch monitoring windows to validate performance and catch issues early, combining dashboard analysis with direct call listening • Understand our client's API capabilities and limitations, and recommend specific enhancements needed to deliver required outcomes • Intake health plan SOPs from internal stakeholders and translate them into clear, AI-compatible requirements for implementation • Review UAT packages from the AI vendor, testing end-to-end call flows, identifying bugs, and providing go-live sign-off • Manage phased rollouts across health plans, tracking readiness, dependencies, and rollout sequencing • Serve as the primary internal point of contact for AI system updates, issues, and launches, providing clear, audience-tailored communication to leadership, operations, and growth teams • Act as the primary partner to the AI vendor, managing bug fixes, feature development, UAT, and launch execution • Maintain accurate, up-to-date plan configuration documentation as a source of truth for active plans, credentials, and routing logic • Partner closely with internal AI, operations, and growth teams to align on priorities, support implementations, and drive adoption of new capabilities

🎯 Exigences

• 3–5 years of product management experience or experience owning technically complex systems or platforms • Experience working with AI-powered tools, automation systems, or vendor-delivered technology platforms • Comfort working with data dashboards and interpreting performance signals to drive decisions and improvements • Experience supporting launches, UAT processes, and post-launch monitoring in a production environment • Strong cross-functional communication skills, with the ability to translate between technical teams, operations, and business stakeholders • Highly detail-oriented, with strong ownership of execution, QA, and rollout quality • Ability to operate with ambiguity and apply sound judgment in situations without a defined playbook

🏖️ Avantages

• Remote with flexible hours • Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave