Account Coordinator – EVV & Assessment Services

Emploi pas sur LinkedIn

🕒 il y a 9 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Wellcove

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1989

🛡️ Assurance

🏥 Santé

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove est un administrateur tiers (TPA) spécialisé dans le marché des seniors et les prestations de soins de longue durée (LTC). Sa plateforme LTC Now, native du cloud, et ses services AssuriCare offrent une gestion automatisée des réclamations, une détermination de l'éligibilité, une auto-liquidation, un traitement des paiements, une gestion numérique des soins, un appariement des fournisseurs, une évaluation/analyse des risques et l'externalisation des processus métiers pour les assureurs, les régimes de retraite des États et les réassureurs. L'entreprise met l'accent sur l'automatisation, l'intégrité des paiements et des solutions administratives sur mesure pour l'administration des soins de longue durée et des suppléments Medicare.

Description

• Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. • Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. • Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. • Gather required information from clients accurately record data in Wellcove’s platforms/systems. • Maintain organized documentation for all client interactions, training sessions, and compliance activities. • Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. • Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. • Comply with customer support objectives and performance standards. • Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. • Other duties as assigned.

🎯 Exigences

• Excellent computer skills including proficiency with Microsoft office applications. • Accountable and able to work remotely and independently. • Displays a positive ‘can do’/customer-first attitude. • Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. • Willingness to learn new duties and technology-related skills as required. • Ability to effectively multi-task. • Collaborative team spirit. • Ability to pass background screening and drug test (includes marijuana). • Ability to provide responses from three professional references. • Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter. • Able to provide reliable internet connection and access to a smart phone.