Dating Expert – Sales, Matchmaking

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When We First...

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2024

👥 B2C

☁️ SaaS

🏪 Place de marché

B2C • SaaS • Marketplace

When We First... est une plateforme de rencontres et de mise en relation qui combine un service personnalisé de matchmaking humain et une technologie intégrée pour offrir des connexions sélectionnées et basées sur des intentions réelles. Ce service met l'accent sur le remplacement des mentions "J'aime" superficielles par des rencontres significatives grâce à de véritables entremetteurs ("The Human Button™"), des profils vérifiés, des analyses et des insights, ainsi qu'un marché de services partenaires (photographes, coachs de bien-être, astrologues). Il propose un coaching personnalisé, une assistance pour l'élaboration de profils et des correspondances adaptées en fonction des objectifs relationnels, du style de vie et des recommandations d'amis ou de la famille.

Description

• Conduct sales interviews with potential clients and meet personal sales targets • Adhere to When We First’s policies, procedures, training guidelines, scripts, mission, vision, and values • Communicate with customers via phone, email, or text for sales inquiries or customer service escalations, ensuring quality assurance • Manage and update client profiles in Salesforce, Segment, and the in-app system • Monitor sales calls and log all client interactions, ensuring seamless CRM updates • Maintain a portfolio of matchmaking clients, conducting weekly check-ins and facilitating coaching sessions as needed • Match clients based on compatibility, relationship goals, and preferences • Ensure that client profiles and activity are kept up-to-date and accurate in the CRM • Coordinate dates for clients, making reservations and communicating details to each party • Track date schedules and ensure timely follow-up with clients and matches • Upgrade or renew matchmaking clients as appropriate to meet client's goals and needs • Embrace an all-hands-on-deck approach during the launch phase, assisting with various tasks as needed

🎯 Exigences

• At least five years of proven success in sales and/or matchmaking • A proven track record of working successfully with high-end clients in the matchmaking industry, including coaching experience • Coaching certification a plus • Strong client service background and ability to create and maintain a positive team environment • Experience working in both face-to-face and remote environments • Excellent interpersonal, communication, and conflict resolution skills • Proficiency with technology, including CRM systems (especially Salesforce), Outlook, and softphone technology, with a willingness to learn new systems • Ability to multitask and manage client and team relationships in a fast-paced, tech-driven environment • Organized, detail-oriented, and thorough in documenting interactions • Demonstrated leadership competency and the ability to continuously improve professional skills through self-education, training, and webinars.

🏖️ Avantages

• Flexibility of a fully remote position