Solutions Engineer

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 18%

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🗣️🇺🇸🇬🇧 Anglais requis

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Whippy

11 - 50 employés

Fondée en 2021

☁️ SaaS

🎯 Recrutement

SaaS • Recruitment

Whippy est une plateforme de communication omnicanale qui fournit des assistants IA pour automatiser les tâches de recrutement, de vente, de support et de réception. Ses outils basés sur le cloud (SMS, voix/VoIP, chatbots, campagnes, automatisations et intégrations) permettent aux équipes d'augmenter leurs communications, de réduire les coûts de recrutement et de support, et d'améliorer l'engagement à travers les langues et les canaux. Whippy cible les entreprises qui ont besoin de rationaliser la prospection de candidats, le support client et la qualification de leads avec des collègues IA disponibles 24/7.

Description

• Design technical solutions for complex enterprise sales deals, including product selection, ATS integrations, data write-backs, and branch rollout architecture • Lead technical deep-dive calls with prospects and their IT administrators • Build prospect-specific sandboxes and working AI agents for proof of concept • Own RFPs and security reviews end to end • Travel with the sales team to industry shows and enterprise customer sites as the technical face of Whippy • Design deployment architecture for enterprise accounts • Hand fully documented implementations to Customer Success • Handle technical escalations beyond standard support • Build and maintain a reusable pattern library of deployment playbooks • Provide feedback to engineering on lost deals, prospect requests, and competitor gaps • Run the standard demo independently within the first 30 days • Own technical calls on live deals and ship initial deployment playbooks • Own the technical motion on enterprise deals and expand the pattern library

🎯 Exigences

• Experience as an SE, Solutions Consultant, or senior Implementation Engineer in staffing technology, ATS ecosystems, or CCaaS and business telephony • Ability to read API documentation fluently • Ability to test endpoints without an engineer • Ability to debug integrations live on customer calls • Experience building or configuring AI agents or IVR flows • Ability to run technical demos independently under challenging questioning • Strong technical documentation skills • Ability to explain architecture in plain English to business owners • Ability to engage effectively with customer IT teams • Willingness and ability to travel to industry shows and customer sites • Customer-facing experience every week • Ability to work with ATS integrations, telephony architecture, AI agents, and workflow automation • Ability to work with prospect-specific sandboxes and proof-of-concept environments

🏖️ Avantages

• Travel to industry shows and customer sites • Bootstrapped and profitable company environment • AI-first work practices

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