Customer Success Lead

il y a 22 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

WISEcode

Site WebLinkedInTous les Emplois

Artificial Intelligence • Healthcare Insurance • Wellness

WISEcode est une entreprise qui se concentre sur l'amélioration de la transparence alimentaire pour favoriser une nutrition personnalisée. En utilisant une IA brevetée et de l'apprentissage automatique, WISEcode fournit des informations détaillées sur les produits alimentaires, révélant plus de 10 000 attributs pour aider les consommateurs à faire des choix alimentaires éclairés. Leur mission est de permettre aux individus de comprendre ce qu'il y a dans leur nourriture, promouvant des habitudes alimentaires plus saines tout en identifiant les ingrédients potentiellement nuisibles et les allergènes.

11 - 50 employés

🤖 Intelligence artificielle

⚕️ Assurance santé

🧘 Bien-être

Description

• Build and execute a Customer Success vision that blends automation, personalization, and proactive retention. • Design and implement AI-first customer workflows using Zendesk, CRM, and internal tools to minimize manual intervention. • Define and track core success metrics — activation, engagement, churn, NPS, and lifetime value. • Partner with Product and Engineering to ensure customer feedback loops directly inform feature prioritization and innovation. • Develop self-service systems, dynamic help centers, and AI knowledge bases that empower users to solve problems autonomously. • Oversee the full customer lifecycle, from onboarding through retention, ensuring frictionless experiences at each stage. • Collaborate with Growth, Sales, and Marketing to align customer success with acquisition and expansion strategies. • Build and lead a lean team of customer success specialists, adding staff strategically only where automation cannot substitute. • Represent the voice of the customer across strategic leadership discussions, ensuring customer obsession remains a WISEcode hallmark.

🎯 Exigences

• 10+ years in Customer Success or Operations leadership roles, preferably in AI, digital health, SaaS, or startup environments. Heavy emphasis on 0-1 environments. • Proven success in creating automated or technology-assisted customer support systems (Zendesk, Intercom, HubSpot, or similar). • Strong analytical orientation; able to translate data insights into scalable customer experience improvements. • Demonstrated experience building customer lifecycle frameworks, playbooks, and automation pipelines from zero to scale. • Familiarity with AI-driven analytics, LLM-based chatbot integration, or machine learning personalization systems. • Bachelor’s degree in Business, Marketing, Data Analytics, or related field; MBA or advanced technical degree preferred.

🏖️ Avantages

• Health insurance • Paid time off • Flexible working arrangements • Professional development opportunities