Director, Account & Relationship Management

🕒 il y a 11 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $137 900 - $246 350 / an

⏰ Temps Plein

🔴 Expert

🧑‍💼 Ingénieur d'affaires

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Wolters Kluwer

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1836

🏥 Santé

⚖️ Juridique

💼 Conseil

Healthcare • Legal • Consulting

Wolters Kluwer est un fournisseur mondial d'informations professionnelles, de solutions logicielles et de services destinés aux cliniciens, infirmières, comptables, avocats, ainsi qu'aux secteurs de la fiscalité, de la finance, de l'audit, du risque, de la conformité et de la réglementation. L'entreprise s'engage à aider les professionnels à améliorer leurs flux de travail, à prendre de meilleures décisions et à résoudre des problèmes complexes avec confiance. Wolters Kluwer sert des clients dans plus de 180 pays, offrant des solutions expertes qui soutiennent la santé, la prospérité, la sécurité et les droits légaux. Avec plus de 21 000 employés à travers de nombreux pays, Wolters Kluwer continue de promouvoir l'innovation et le progrès dans les domaines qu'elle sert.

Description

• Lead the global Account Management organization responsible for protecting and growing recurring revenue across the installed customer base. • Carry and achieve annual renewal and expansion quotas. • Establish annual and quarterly business plans that deliver Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion ARR objectives. • Develop accurate forecasts and maintain disciplined pipeline management for all renewal and expansion opportunities. • Create a high-performance culture focused on accountability, execution, and measurable business outcomes. • Develop comprehensive account strategies for the company's largest and most strategic global customers. • Build trusted executive relationships with General Counsel, Chief Legal Officers, Legal Operations leaders, Procurement, Finance, IT, and executive sponsors. • Lead Executive Business Reviews that demonstrate measurable business value and align customer priorities with WK ELM's strategic roadmap. • Identify opportunities for cross-sell, upsell, geographic expansion, business unit expansion, and adoption of additional products and AI capabilities. • Act as executive sponsor for strategic customer relationships and lead executive engagement plans for key accounts. • Lead the modernization of legacy commercial agreements to better align with current products, pricing strategies, and customer business needs. • Own strategic renewal planning across the global customer portfolio.

🎯 Exigences

• Bachelor's degree required; MBA preferred. • 10+ years of enterprise software, SaaS, or technology services experience. • 5+ years leading Account Management, Strategic Account Management, Enterprise Sales, or Customer Growth organizations. • Demonstrated success carrying and achieving significant recurring revenue, renewal, and expansion quotas. • Extensive experience negotiating complex enterprise software and services agreements. • Experience managing Fortune 500 and multinational customer relationships. • Strong financial and commercial acumen. • Experience leading organizational transformation.

🏖️ Avantages

• Medical, Dental, & Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave