Manager, Donations Management

🕒 il y a 4 jours

🦀 Maryland – Distant

🦀 Maryland – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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World Relief

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

World Relief est une organisation humanitaire chrétienne mondiale dont la mission est d'habiliter l'Église locale à servir les plus vulnérables. L'organisation a été fondée dans le sillage de la Seconde Guerre mondiale pour répondre aux besoins humanitaires urgents de l'Europe dévastée par la guerre.

Description

• Supervise Donations Management staff, including work planning, check-ins, goals, performance management, time and leave approvals, training, professional development, and HRIS actions • Act as a spiritual leader and foster a Christian work environment • Set team priorities, service standards, staffing coverage, and quality expectations for gift processing and donor notifications • Create, approve, maintain, and review Donations Management policies, controls, and standard operating procedures • Oversee processing of checks, ACH and wires, credit and debit cards, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and emerging donation channels • Ensure accurate donor and gift coding in Raiser's Edge and connected platforms, aligned with general ledger requirements • Direct quality assurance, platform audits, exception reviews, and corrective actions • Oversee donor service and escalations involving transactions, recurring gifts, preferences, receipts, refunds, returns, and donation questions • Oversee monthly reconciliations and partner with Finance to resolve variances and maintain audit-ready support • Coordinate with database administrators and system owners on tax statements, fund maintenance, access, integrations, and system changes • Build cross-functional relationships with Advancement, Finance, Technology, fundraising teams, vendors, and processing partners • Manage team budget, vendor and facility needs, operational planning, and facility visits • Define and monitor operational metrics and use trends to prioritize training and continuous improvement • Maintain charitable gift administration and data stewardship knowledge, confidentiality, and payment-information safeguards • Serve as final operational decision-maker and escalation point for complex or high-risk gifts • Oversee and execute special projects as assigned

🎯 Exigences

• Mature and personal Christian faith • Commitment to World Relief's mission, vision, and values • Desire to serve and empower the Church to impact vulnerable communities • Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document • Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards • Bachelor's degree in a related field or equivalent combination of education and progressively responsible experience • Strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality • Previous people-management or formal supervisory experience • Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function • Experience supporting a large, multi-entity, multi-location, or international nonprofit organization • Experience with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving • Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous-improvement methods • Relevant professional development or certification in fundraising operations, advancement services, nonprofit accounting, data management, or project management • Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM and familiarity with online fundraising and payment platforms • Advanced ability to analyze operational issues, exercise sound judgment, manage risk, and translate findings into durable processes and controls • Strong written and verbal communication, cross-functional leadership, change management, and conflict-resolution skills • Proficiency in Microsoft Excel and Word, including reviewing reconciliations, reports, and large data sets • Ability to prioritize competing deadlines and lead the team through peak-volume periods with accuracy and composure

🏖️ Avantages

• Competitive benefits package for full-time employees • Employee discount program for full-time employees • Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation • Reasonable accommodations for individuals with disabilities • Christian faith-based work environment